Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 421 - 440 of 5,093

Ronnie

Site Experience Feedback

Oct 27, 2024

Love it

Fish

Site Experience Feedback

Oct 27, 2024

I couldn’t find my daughter’s school on the website. I came to the store. The clerk helped me look up her school code so I could buy her uniform shirts.

mamimina4L

Site Experience Feedback

Oct 14, 2024

I like the pricing seems reasonable


Post-Delivery Feedback

Oct 27, 2024

I’m so glad I found yall I love the clothes and website!!

BestMom

Site Experience Feedback

Oct 27, 2024

Always a great experience

Ninti

Site Experience Feedback

Oct 27, 2024

U have to go all the way out for the cart to update. And you can only do one at a time.

Online Shopper

Site Experience Feedback

Oct 26, 2024

Just couldn't find boys size chart

Latoya

Site Experience Feedback

Oct 26, 2024

I think it’s great that you guys ship I’m from New York and this was my favorite store when I was there so to still have access to it is awesome the prices are always great

Dijah

Site Experience Feedback

Oct 26, 2024

The website was very easy to maneuver and find what I was looking for. They also have a good variety of clothing. Overall, I had a good experience.

Judster

Site Experience Feedback

Oct 26, 2024

I never have an issue with the website. I have ordered many times.

Online Shopper

Site Experience Feedback

Oct 26, 2024

my interaction with the website was amazing!

JH

Site Experience Feedback

Oct 26, 2024

The website was good. I would like to find it easier to find the clothing line for little boys and little girls. Also, the promo code being applied.

Shay

Post-Delivery Feedback

Oct 26, 2024

I'm very pleased with everything I purchased. Good quality and so cute!

Amillz

Site Experience Feedback

Oct 26, 2024

Great and easy experience

B. McPhail

Site Experience Feedback

Oct 26, 2024

No bad experience it's very user friendly

Happy gma

Site Experience Feedback

Oct 25, 2024

I absolutely love that this site is user friendly. Also these bargains are amazing. What brought me back to re order was how quick the items came and the hassle free return and exchange

JJ

Site Experience Feedback

Oct 25, 2024

Great

slevy226

Site Experience Feedback

Oct 25, 2024

the website moves slow and i had to keep refreshing my screen to add or remove items

Justin

Site Experience Feedback

Oct 25, 2024

My overall experience was excellent.

MawMaw

Site Experience Feedback

Oct 25, 2024

All satisfactory except for not finding what shipping method will be used.

Queen

Site Experience Feedback

Oct 25, 2024

Easy finding what i need