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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 401 - 420 of 5,093

chrissy

Site Experience Feedback

Oct 29, 2024

Great experience , no issues with anything on the site.

Qua

Site Experience Feedback

Oct 29, 2024

Put in my cc number incorrectly but I figured what the problem was all products in stock

Online Shopper

Site Experience Feedback

Oct 29, 2024

The website is not streamlined and it’s rather hard to find things. Once you get the hang of it it is a bit smooth though the shipping times and cost in the ages of fast shipping is sub par.

Coach G

Site Experience Feedback

Oct 29, 2024

I never saw you guys on social media, but glad to find the uniform skirt we needed.

Birdie86

Site Experience Feedback

Aug 30, 2024

I love the site because the name brand clothing for babies. But I would like if they had more jeans to select from. Overall satisfied.


Post-Delivery Feedback

Oct 29, 2024

I love cookieskids they have really nice less expensive clothes for kids. I just wish they had a better selection and variety of jeans for boys. I’d definitely recommend my friends to shop this site if they like name brand and cheap clothing for boys.

Dezzi

Site Experience Feedback

Oct 13, 2024

I love the experience, especially the discount code for the first time purchase they even even had my bra size 30 B, which is very very very very very hard to find so, thank you so much.


Post-Delivery Feedback

Oct 29, 2024

They ship early and they have all the sizes. I would definitely recommend.

Manii

Site Experience Feedback

Oct 28, 2024

I had a great experience

Chelsea

Site Experience Feedback

Oct 28, 2024

Easy to navigate and upfront pricing is a plus

Shuntel

Site Experience Feedback

Oct 28, 2024

It was a very good experience and very easy to use.

Online Shopper

Site Experience Feedback

Oct 28, 2024

Smooth sailing except viewing my cart

Rudy

Site Experience Feedback

Oct 28, 2024

I'll definetly buy again

Nita

Site Experience Feedback

Oct 28, 2024

I love Cookies kids. Always have a sale going on and I receive my package in time

Tina Liu

Site Experience Feedback

Oct 28, 2024

improve the fabric quality, and speed up the shipping. I hope the uniform style can be more utilities and the price could be more economical

Kaykay

Site Experience Feedback

Oct 28, 2024

I was looking for a cardigan sweater size 6 -6x in the category 2 -6x and couldn't find it. Finally found it in the category 7 - 20. Other than that I love it. It makes life a little easier.

Cthulha444

Site Experience Feedback

Oct 27, 2024

Great site to shop from

Online Shopper

Site Experience Feedback

Oct 27, 2024

Okay

Lele

Site Experience Feedback

Oct 27, 2024

Good prices and variety

Lizzy

Site Experience Feedback

Oct 27, 2024

I think prices are very reasonable mor people would probably shop if you offered afterpay

Adrianna Garcia

Site Experience Feedback

Oct 27, 2024

My first time shopping so the experience was good

Kita

Site Experience Feedback

Oct 27, 2024

Great