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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 381 - 400 of 5,093

GG

Site Experience Feedback

Oct 31, 2024

My experience was positive. Cookies website came up when I search the internet "Clothes for husky boys." Enjoy the background story of the founder of the company. I was very impressed with the variety of dress clothes on the site for husky boys.

Online Shopper

Site Experience Feedback

Oct 31, 2024

Easy to use

Meli

Site Experience Feedback

Oct 30, 2024

Very convenient to use and easy

Online Shopper

Site Experience Feedback

Oct 30, 2024

Good

Online Shopper

Site Experience Feedback

Oct 30, 2024

Good

JD

Site Experience Feedback

Oct 30, 2024

Available options were limited.

Not Impressed

Post-Delivery Feedback

Oct 30, 2024

I'm extremely upset with your measurements chart. I had previously ordered school uniform skirts based on the sizes provided. They were extremely large and had to return them since they're so many. I then took a chance and ordered a smaller size. To my dismay, these were even larger than the previous ones. I had to go through the return process again. I understand having to pay to return them if it was my error. In both instances, it was not. I had to pay for return shipping on both instances, in addition to the shipping on the second order. It's been a total disappointment and waste of time, not to mention costly.

KCGMomx3

Site Experience Feedback

Oct 30, 2024

I love this website ❤️

Moni

Site Experience Feedback

Oct 30, 2024

Everything was straight forward was able to easily order my son’s school uniforms. I also don’t feel like I had to go broke in order to do so.

ZyDAD

Site Experience Feedback

Oct 30, 2024

Saved over 200$ spent less that 400$ for over 10 outfits

Marsha

Site Experience Feedback

Oct 30, 2024

Good service

Kitana

Site Experience Feedback

Oct 30, 2024

I love this site, so cheap with brand name clothing. my kids show off their brand name clothes, too

Kisha

Site Experience Feedback

Oct 30, 2024

My website interaction was good today, as it is everyday.

Candy cane

Site Experience Feedback

Oct 30, 2024

I love this site for my kids it haves everything

Mac

Site Experience Feedback

Oct 30, 2024

Great. Fast check out

Awesome

Post-Delivery Feedback

Oct 30, 2024

These R Gifts for my Granddaughter everything looks beautiful,not sure if everything will fit,I’ll find out soon !!!!

Biip

Site Experience Feedback

Oct 30, 2024

Affordable prices and easy fast check out.

Online Shopper

Site Experience Feedback

Oct 30, 2024

Had a highly successful experience with the website.

Lidia

Site Experience Feedback

Oct 29, 2024

Good

Meli

Site Experience Feedback

Oct 29, 2024

Very convenient and easy ....love it