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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 361 - 380 of 5,093

Jay oh

Site Experience Feedback

Nov 02, 2024

Too much popping up and bouncing around

Paco

Site Experience Feedback

Oct 29, 2024

Smooth Regular


Post-Delivery Feedback

Nov 02, 2024

they Delivered all of my Kids Clothes but they didn’t Deliver my Son’s Snow Boots

Lissa

Site Experience Feedback

Oct 22, 2024

With the sizes.It was on the bracket so hard to decide what to choose for the sizes

Britt

Site Experience Feedback

Oct 25, 2024

Overall great experience.


Post-Delivery Feedback

Nov 02, 2024

Great products!! Just have to exchange due to ordering the wrong size. But the suit is perfect and everything I expected and more!

Sandy

Site Experience Feedback

Oct 11, 2024

Very simple and great prices


Post-Delivery Feedback

Nov 02, 2024

I’m still waiting on an update to see where my items are at I haven’t received anything yet

Yogie

Site Experience Feedback

Nov 02, 2024

I love this place it’s easy to shop for my reborn dolls

Online Shopper

Site Experience Feedback

Nov 02, 2024

Was ok something new prices is ok

Andrea

Site Experience Feedback

Nov 01, 2024

Selection is great. Wish I were faster getting clearance items in sizes I want

Online Shopper

Site Experience Feedback

Nov 01, 2024

Buying for my great granddaughter

Mahni

Site Experience Feedback

Nov 01, 2024

The cookies site was easy to navigate very helpful that in can filter the search to fit my children’s needs

Online Shopper

Site Experience Feedback

Nov 01, 2024

It was ok there are bugs

Keyki

Site Experience Feedback

Nov 01, 2024

I was looking for new school uniforms because my son grew out of the last purchase and I found everything I was looking for

Glamma

Site Experience Feedback

Nov 01, 2024

Liked the pricing of the merchandise.

Don’t have one

Site Experience Feedback

Nov 01, 2024

My interaction was very good.

Beammer

Site Experience Feedback

Nov 01, 2024

I had no issues today.

Tay

Site Experience Feedback

Nov 01, 2024

Very satisfied

Nannanug

Site Experience Feedback

Oct 16, 2024

Everything was great on the site. I think they should have payment plans like klarna affirm after pay

Cord

Post-Delivery Feedback

Nov 01, 2024

The experience was great it was not my first tho that's why I ordered again

AA

Site Experience Feedback

Nov 01, 2024

Great

Rudegirl517

Site Experience Feedback

Oct 31, 2024

Love the fact that I am able to order online as I live a distance from a Cookie's store