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Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 1 - 20 of 5,094

Vims

Site Experience Feedback

Nov 25, 2024

Bueno

Cortney Toliver

Site Experience Feedback

Nov 25, 2024

Everything went great just wish I had more discounts since I’m a loyal customer. Plus kids clothes could be a little cheaper as well

The beauty lab boutique & hair salon

Site Experience Feedback

Nov 25, 2024

It was great so far

Mommy

Site Experience Feedback

Nov 25, 2024

Never had a bad experience only great

Online Shopper

Site Experience Feedback

Nov 25, 2024

I enjoyed shopping

Online Shopper

Site Experience Feedback

Nov 25, 2024

Love it

Online Shopper

Site Experience Feedback

Nov 25, 2024

Never heard of this site before but an ad popped up on instagram and i’m glad I found it. I love the selection for my daughter.

Lashay

Site Experience Feedback

Nov 25, 2024

I just love this website. They have good quality and nice prices for my kids. I can shop here anytime.

Shay

Site Experience Feedback

Nov 25, 2024

I love cookies, best prices ever!

Kee

Site Experience Feedback

Nov 25, 2024

Good

Nine

Site Experience Feedback

Nov 25, 2024

Good

D.

Site Experience Feedback

Nov 25, 2024

Website is great.

Mariana Lima

Site Experience Feedback

Nov 25, 2024

it was good and fast. good offers

Me

Post-Delivery Feedback

Nov 25, 2024

Before researching your store, I researched several other stores for children school uniforms. I found your store and its selections more compatiable with the needs of the children. Nativagating your online landscape took some getting used to but all and all the expperience was beneficial me.

Online Shopper

Site Experience Feedback

Nov 25, 2024

I have nothing to say bad about cookies they have good prices and good quality clothes

Kyky0621

Site Experience Feedback

Nov 25, 2024

Trying to get to the cart, the pages jumps all over the place.

Rello

Site Experience Feedback

Nov 24, 2024

Great

Online Shopper

Site Experience Feedback

Nov 24, 2024

Items are normally at reasonable prices

JT

Site Experience Feedback

Nov 24, 2024

Good selection, pleasant experience.

Happymommy

Site Experience Feedback

Nov 24, 2024

Always have had a good experience