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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 341 - 360 of 5,093

Vita

Site Experience Feedback

Nov 03, 2024

I love cookies

Jang72

Site Experience Feedback

Oct 23, 2024

It was very good. How are my children's uniforms from you every year.

Tan

Post-Delivery Feedback

Nov 03, 2024

I went to order Cookies online because the store did not have the size needed. It was easy looking through the items and narrowing down the size needed. Overall it was a great experience.

tabby

Site Experience Feedback

Nov 03, 2024

It was outstanding overall. I hate it don't provide logo s for the schools.

Badbrad

Site Experience Feedback

Nov 03, 2024

Good

Rabbit

Site Experience Feedback

Nov 03, 2024

Perfect

Online Shopper

Post-Delivery Feedback

Nov 03, 2024

the quality is great for the money.

Nikki

Site Experience Feedback

Nov 03, 2024

Overall so far a great experience

Nika

Site Experience Feedback

Nov 03, 2024

The website was very easy to use and I like that I was able to choose a size and add to the cart from the main screen.

Dakotara

Post-Delivery Feedback

Nov 03, 2024

The Cookie Kids are great clothes and they are cheap.

Cyn

Site Experience Feedback

Nov 02, 2024

First time was great

Liesy

Site Experience Feedback

Nov 02, 2024

Excellent interaction

PAW

Site Experience Feedback

Nov 02, 2024

Seeking Christmas gifts for infant of next door neighbor's

Shelly

Site Experience Feedback

Oct 19, 2024

This was my first time shopping at Cookies, and I was extremely surprised at the great deals that were offered, the variety for all ages and gender, accessing merchandise was not a problem, and overall was an awesome experience! The only problem I had during my shopping experience was reducing a quantity or removing one because it would make me leave the cart, then would have to go to the next item to remove, and so on. Keep up the great work, I look forward to many more shopping days 😀 👍


Post-Delivery Feedback

Nov 02, 2024

I was extremely excited to order from Cookies online, not only did they have a variety and great prices for all of my kid's needs, but the process of getting them into my cart and checking out was extremely hassle-free. I was informed throughout the entire shipping process until my packages arrived at my front door, and still got asked for feedback on how I felt about the order. You can tell Cookieskids focuses strongly on customer satisfaction. Keep up the great work team members my children loved their clothes, and I look forward to many more transactions with you all! I have definitely recommended this to many family and friends for Christmas shopping!!

Millie

Site Experience Feedback

Nov 02, 2024

Very easy to use site, cute baby clothes. Very nice variety of clothing sizes.

Online Shopper

Post-Delivery Feedback

Nov 02, 2024

Ordered wrong color and tried to cancel within a hour of placing and was told I was too late to cancel. Called and talked to a representative with your store to get information on my order and he was not very knowledgeable. Right now waiting on response from your company on when I will see the paid amount credited to my card. Was told to refuse package and have it sent back to your company. Exactly what I did but still have no response from your company

EB’S. Nana

Site Experience Feedback

Nov 02, 2024

I love your sales. I am buying fo my great granddaughter!!!

Kelvina

Site Experience Feedback

Nov 02, 2024

I was not able to use the free shipping promo code

Grandma Pam

Site Experience Feedback

Nov 02, 2024

I’m a grandma helping my daughter get clothes for my grandkids since they are having a hard time with the way this economy is these days are

Kool

Site Experience Feedback

Nov 02, 2024

Easy shopping