Cookie's Kids Reviews - 5,093 Review - 8.7/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 12% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
6.3 out of 10
Recent Reviews for Cookie's Kids
Showing 341 - 360 of 5,093
Vita
Site Experience Feedback
Nov 03, 2024
I love cookies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jang72
Site Experience Feedback
Oct 23, 2024
It was very good. How are my children's uniforms from you every year.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tan
Post-Delivery Feedback
Nov 03, 2024
I went to order Cookies online because the store did not have the size needed. It was easy looking through the items and narrowing down the size needed. Overall it was a great experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
tabby
Site Experience Feedback
Nov 03, 2024
It was outstanding overall. I hate it don't provide logo s for the schools.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Badbrad
Site Experience Feedback
Nov 03, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Rabbit
Site Experience Feedback
Nov 03, 2024
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 03, 2024
the quality is great for the money.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 2
- Customer Support: 10
- Full ratings for this review »
Nikki
Site Experience Feedback
Nov 03, 2024
Overall so far a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nika
Site Experience Feedback
Nov 03, 2024
The website was very easy to use and I like that I was able to choose a size and add to the cart from the main screen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dakotara
Post-Delivery Feedback
Nov 03, 2024
The Cookie Kids are great clothes and they are cheap.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Cyn
Site Experience Feedback
Nov 02, 2024
First time was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liesy
Site Experience Feedback
Nov 02, 2024
Excellent interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PAW
Site Experience Feedback
Nov 02, 2024
Seeking Christmas gifts for infant of next door neighbor's
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shelly
Site Experience Feedback
Oct 19, 2024
This was my first time shopping at Cookies, and I was extremely surprised at the great deals that were offered, the variety for all ages and gender, accessing merchandise was not a problem, and overall was an awesome experience! The only problem I had during my shopping experience was reducing a quantity or removing one because it would make me leave the cart, then would have to go to the next item to remove, and so on. Keep up the great work, I look forward to many more shopping days 😀 👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shelly
Post-Delivery Feedback
Nov 02, 2024
I was extremely excited to order from Cookies online, not only did they have a variety and great prices for all of my kid's needs, but the process of getting them into my cart and checking out was extremely hassle-free. I was informed throughout the entire shipping process until my packages arrived at my front door, and still got asked for feedback on how I felt about the order. You can tell Cookieskids focuses strongly on customer satisfaction. Keep up the great work team members my children loved their clothes, and I look forward to many more transactions with you all! I have definitely recommended this to many family and friends for Christmas shopping!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Millie
Site Experience Feedback
Nov 02, 2024
Very easy to use site, cute baby clothes. Very nice variety of clothing sizes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 02, 2024
Ordered wrong color and tried to cancel within a hour of placing and was told I was too late to cancel. Called and talked to a representative with your store to get information on my order and he was not very knowledgeable. Right now waiting on response from your company on when I will see the paid amount credited to my card. Was told to refuse package and have it sent back to your company. Exactly what I did but still have no response from your company
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 2
- Full ratings for this review »
EB’S. Nana
Site Experience Feedback
Nov 02, 2024
I love your sales. I am buying fo my great granddaughter!!!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Kelvina
Site Experience Feedback
Nov 02, 2024
I was not able to use the free shipping promo code
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grandma Pam
Site Experience Feedback
Nov 02, 2024
I’m a grandma helping my daughter get clothes for my grandkids since they are having a hard time with the way this economy is these days are
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kool
Site Experience Feedback
Nov 02, 2024
Easy shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »