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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 321 - 340 of 5,093

Rayshawn

Site Experience Feedback

Nov 05, 2024

straight dookie no lie

Domo

Site Experience Feedback

Nov 05, 2024

Great experience

Zy

Site Experience Feedback

Nov 05, 2024

I browse through and I found some good outfits for my son I like all the different brands yall have and I was satisfied. One thing I didn’t like was it wasn’t a lot of selections there could be more provide far as amounts I believe it was only 8 pages total for the sets in the boys department

Davi

Post-Delivery Feedback

Nov 05, 2024

Well I didn't expected the quality was going to be so good..... so I have give them a rating 10/10 Also received one damaged item and the response from customer service was excellent with a refund of that item

/

Site Experience Feedback

Nov 05, 2024

Everything was good, found all the items that I needed

Bless child

Site Experience Feedback

Nov 04, 2024

My overall interaction with this website was good but it a little bit jumpy but otherwise it's not too bad.

Lattie

Site Experience Feedback

Nov 04, 2024

My experience was great. I found everything I was looking for pretty easy.

Akira

Site Experience Feedback

Nov 04, 2024

Perfect experience

Shard’e

Post-Delivery Feedback

Nov 04, 2024

Definitely ordering again my son loves everything i got him

Secret

Site Experience Feedback

Nov 04, 2024

Good

Queenie

Site Experience Feedback

Nov 04, 2024

I love ordering clothes for my son ! He’s a size 4t and everything fits perfectly always

Kihya

Site Experience Feedback

Nov 04, 2024

Good experience

Online Shopper

Post-Delivery Feedback

Nov 04, 2024

sizing is very off on the Gilden's sweatshirts. Wasted $30 and can't return. The size 10-12 is more like a size 6-8.

Chad

Site Experience Feedback

Nov 04, 2024

I like the clothes y’all pick for kids n they affordable

cookie

Site Experience Feedback

Nov 04, 2024

easy to find items an i like when i come change your prompts to lowest to highest

Sassy

Site Experience Feedback

Nov 04, 2024

Great website for kids, more coupons are needed

Spee

Site Experience Feedback

Nov 04, 2024

Great website

Bree

Post-Delivery Feedback

Nov 04, 2024

I remembered a few years I brought a bunch of clothes for my older son at decent prices at Cookies kids. So this time around I needed clothes for my younger kids and I couldn't be more pleased with the selection and prices. If you want good quality of clothes and different from everyone else I would definitely recommend cookies kids.

Looloo

Site Experience Feedback

Nov 04, 2024

Website was slow

Chelle

Site Experience Feedback

Nov 04, 2024

Good