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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 301 - 320 of 5,093

U

Site Experience Feedback

Nov 07, 2024

Great

Mandygirl

Site Experience Feedback

Nov 06, 2024

All was good, I was able to find what I needed

Online Shopper

Site Experience Feedback

Nov 06, 2024

It was ok

Jungle

Site Experience Feedback

Nov 06, 2024

Enjoyed how easy and simple it was to purchase

Mellie

Site Experience Feedback

Nov 06, 2024

The prices are reasonable and the quality of the clothing is excellent. The only bad thing is the items sell quick so the sizes I need aren't available.

Online Shopper

Site Experience Feedback

Nov 06, 2024

Site look to have nice clothing and the prices are great!!!;

Chuck

Site Experience Feedback

Nov 06, 2024

Very cool site with reasonable prices for my kids

Online Shopper

Site Experience Feedback

Nov 06, 2024

Some size were not available

Online Shopper

Site Experience Feedback

Nov 06, 2024

Shopping was easy found everything I wanted

Meka

Site Experience Feedback

Nov 06, 2024

Great

QueenB

Site Experience Feedback

Nov 06, 2024

The website was perfect just need more clothes in 2t-4t size.

Niz

Site Experience Feedback

Nov 06, 2024

Website was a bit slow other than that everything worked out

Online Shopper

Post-Delivery Feedback

Nov 06, 2024

I loved the clothing

Ryy

Site Experience Feedback

Nov 06, 2024

It kept adding up wrong my total should have been 27$ but it said 30$ it was weird

JJ

Site Experience Feedback

Oct 14, 2024

Good easy to use


Post-Delivery Feedback

Nov 06, 2024

User friendly website, easy to track delivery and contact customer service

Deano

Site Experience Feedback

Nov 06, 2024

Website is very good. Easy to use.

Online Shopper

Site Experience Feedback

Nov 06, 2024

Pleasant

Roze

Site Experience Feedback

Nov 05, 2024

Good

Mo

Site Experience Feedback

Nov 05, 2024

I found everything I needed quick so I was very pleased.

School mom

Site Experience Feedback

Oct 26, 2024

It’s hard to find the items for your school


Post-Delivery Feedback

Nov 05, 2024

Shirt came timely, cost not prohibitive - however it was difficult to figure out how to get different options other than the t-shirt so I just purchased the t-shirt