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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 281 - 300 of 5,093

Kema

Site Experience Feedback

Oct 26, 2024

I really don't have anything bad to say about the site at all. It was very easy to navigate and I love the prices for the stuff I purchased for my young king.


Post-Delivery Feedback

Nov 08, 2024

It was very easy to navigate on the website.The whole process was smooth and easy. I would use it more often because a lot of stuff online be sold out in store for my son. One of the shirts in my order was torn and the stitching in one of the sweaters was unraveling. When I took it to the store it was so easy to exchange or find something else. I was happy because the same outfits was in store with my son size.

Jewelz

Site Experience Feedback

Nov 08, 2024

Had a great experience ordering and checking out. Will definitely order again

SuzyBee

Site Experience Feedback

Nov 08, 2024

The website is easy to navigate and prices were great!

Online Shopper

Site Experience Feedback

Nov 08, 2024

None

Karefa

Site Experience Feedback

Nov 07, 2024

I love cookies

Online Shopper

Site Experience Feedback

Nov 07, 2024

Great

Lorie CC

Site Experience Feedback

Nov 07, 2024

Cookies Kids is my go to for all my grandchildren’s school uniform needs. Quality products and great prices.

Online Shopper

Site Experience Feedback

Nov 07, 2024

Na

Online Shopper

Site Experience Feedback

Nov 07, 2024

Runs a little slow

cb

Site Experience Feedback

Nov 07, 2024

all good except if I used a promo code i cannot get free shipping. That should be automatic

Meka

Site Experience Feedback

Nov 07, 2024

Quick and Easy Great Prices

Santa

Site Experience Feedback

Nov 07, 2024

Great

ThecookieQueen

Site Experience Feedback

Nov 07, 2024

It was good and fun to look threw different options to choose from

Mochamoch

Post-Delivery Feedback

Nov 07, 2024

I was told about this website and bought some items I’m in love with this website and will forever order for my son. The clothes fit him perfectly and they look just how they are on the website. Oh and shipping was fast !

Zoe

Site Experience Feedback

Nov 07, 2024

It’s was great

lily

Site Experience Feedback

Nov 07, 2024

i need first get my order!

Ally

Site Experience Feedback

Nov 03, 2024

easy shopping great deals


Post-Delivery Feedback

Nov 07, 2024

Everything was good but one out of it I got was the wrong size my paperwork said 4t I received a 2t

Awsome

Site Experience Feedback

Oct 30, 2024

Pretty good experience I enjoy picking out clothes for my kids.


Post-Delivery Feedback

Nov 07, 2024

Well I received the items but one of the items was missing the pants the hello kitty set so I'm disappointed

Lee

Site Experience Feedback

Nov 07, 2024

Ok

Ton Ton

Site Experience Feedback

Nov 07, 2024

Very satisfied with this website affordable prices. Very good selection of clothing.