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Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 181 - 200 of 5,094

Online Shopper

Site Experience Feedback

Nov 14, 2024

It was ok. Some sizes wasn't available that I needed.

Zay-Lani Mommy

Site Experience Feedback

Nov 14, 2024

Always great the clothes are always a great fit the styles are up to date which is amazing and the prices are an amazing blow I love it

Kool

Site Experience Feedback

Nov 14, 2024

I wish there were more options. It took a very long time to delete some items that I wanted to remove from my cart.

masterboy

Site Experience Feedback

Nov 14, 2024

products info

Gii

Site Experience Feedback

Nov 14, 2024

Great brands at an affordable price

Mimi

Site Experience Feedback

Nov 14, 2024

Great

Audibird

Site Experience Feedback

Nov 14, 2024

It was great

Kade

Site Experience Feedback

Nov 14, 2024

I love it affordable clothes

Dbaby

Site Experience Feedback

Nov 03, 2024

It was great overall


Post-Delivery Feedback

Nov 14, 2024

Good to get kids clothes from very good price with very good deals.

Online Shopper

Site Experience Feedback

Nov 14, 2024

Amazing prices and clothes

Netta

Post-Delivery Feedback

Nov 14, 2024

I always tell my coworkers that have children to shop at Cookies. Never had a bad experience. Prices are always good. Quality of clothing are wonderful.

Melo

Site Experience Feedback

Nov 14, 2024

Good

Jas

Site Experience Feedback

Nov 14, 2024

It was great prices were very good

Linzonator

Site Experience Feedback

Nov 13, 2024

I've never purchased anything from here and was pleasantly surprised at the available selections.

Ke

Site Experience Feedback

Nov 13, 2024

I found exactly what I was looking for!

Chin

Post-Delivery Feedback

Nov 13, 2024

Was extremely gud

EMT20

Site Experience Feedback

Nov 13, 2024

I don’t have any negative interaction only positive Was easy and good prices

CS

Post-Delivery Feedback

Nov 13, 2024

Nothing. I am satisfied.

Green

Site Experience Feedback

Nov 13, 2024

Overall good. Just don't like I cannot use 2 promo codes

anika

Site Experience Feedback

Nov 13, 2024

it was a good experience it was easy to find clothes and the things i need for my children it is very organized and suitable for people to find what they looking for.