Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 201 - 220 of 5,094

Slim

Site Experience Feedback

Nov 13, 2024

Shopping online is easy. I knew exactly what I wanted to it was quick.

Online Shopper

Site Experience Feedback

Nov 13, 2024

I would have liked to use both discount and free shipping promotions together.

Online Shopper

Site Experience Feedback

Nov 13, 2024

Good

Kk2244

Site Experience Feedback

Oct 27, 2024

Quick purchase.

AJ

Site Experience Feedback

Nov 06, 2024

Good


Post-Delivery Feedback

Nov 13, 2024

It was great

Precious

Site Experience Feedback

Nov 13, 2024

Cookies site is so helpful saving codes are available on screen while shopping which makes it easy to save I love it here for my child

Online Shopper

Site Experience Feedback

Nov 13, 2024

loved it easy to navigate

Chanel

Site Experience Feedback

Nov 02, 2024

Really easy to use!


Post-Delivery Feedback

Nov 13, 2024

Shopping was so easy, for good quality name brand items at a great price. Christmas is out of the way.

Shay

Site Experience Feedback

Nov 12, 2024

Great clothes

Klr

Site Experience Feedback

Nov 12, 2024

Everything was easy. The only part that was hard to see on the mobile device was how to remove something from my cart. But I did figure it out

Debi

Site Experience Feedback

Nov 12, 2024

Great price

Trin

Site Experience Feedback

Nov 12, 2024

Good

Kathy

Site Experience Feedback

Nov 12, 2024

Great Website

Great

Site Experience Feedback

Nov 12, 2024

Great experience as always. I just wish there were more selections for girls sweatshirts and hoodies in Nike, Adidas etc and in bigger sizes.

tuck

Site Experience Feedback

Nov 12, 2024

jacket just what iwas lookng. holding my breath to see if it as described

Bougiebabe

Site Experience Feedback

Nov 12, 2024

It deleted my cart midway thru but overall great experience

Dubs

Site Experience Feedback

Nov 12, 2024

I had to place my order twice in order to get it to go through.

Mommyof5

Site Experience Feedback

Nov 12, 2024

Love the products! Great price too!

Online Shopper

Site Experience Feedback

Nov 12, 2024

There was no size chart for the uniform sizes below 4T so I needed to go to another website.

Jay

Site Experience Feedback

Nov 12, 2024

Great prices compared to other stores the website could be more user friendly looks outdated but overall a decent experience