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Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 161 - 180 of 5,094

Birdy

Site Experience Feedback

Nov 06, 2024

The website is easy to navigate. No complaints

Tina Bina

Post-Delivery Feedback

Nov 16, 2024

it was great i received my item like 5 days after ordering. item was exactly as shown and i definitely will be ordering again soon before Christmas, my co worker came around to my desk and seen me ordering and he immediately went back his desk and got online and start ordering.

Online Shopper

Post-Delivery Feedback

Nov 16, 2024

I made a purchase and clicked also double checked the sizes, you guys sent me a size 4. I contacted costumer service via email within 5 minutes and I did not receive a response. Your costumer service sucks.

T.K.

Post-Delivery Feedback

Nov 15, 2024

The dress I ordered did not meet US size guidelines. I ordered what my granddaughter normally wears, but it was much too small. Additionally, her mother said she didn't think it would fit in a size larger, either, because it seems to have a foreign fit (like we've experienced in other garments).

Lots of thanks

Site Experience Feedback

Nov 15, 2024

Thanks.

Online Shopper

Site Experience Feedback

Nov 15, 2024

Good

Annie

Site Experience Feedback

Nov 04, 2024

I appreciate the deals, but there were many items weren't available in sizes I needed.

Sky

Site Experience Feedback

Nov 15, 2024

It was great

Happy customer

Site Experience Feedback

Oct 25, 2024

Great deals and large variety to choose from.Many things that I’m looking for and more.

Online Shopper

Site Experience Feedback

Nov 15, 2024

No issues

ahjjharris

Site Experience Feedback

Nov 15, 2024

I'm not sure I understand why there are so many options for the uniforms. They should be easier to filter to find what you're looking for, either by size, or product type, or color. This was the required site to buy uniforms, but was not a smooth process or intuitive user interface.

A Nicole

Site Experience Feedback

Nov 15, 2024

Had some really great sale prices and tons of products. Name brand too

Ash

Site Experience Feedback

Nov 15, 2024

It was all good so farmers

BEST KEPT SECRET

Site Experience Feedback

Nov 15, 2024

It was good.

Sunty

Site Experience Feedback

Nov 15, 2024

I was have a good deal when shopping on cookies for my son

Jessica

Site Experience Feedback

Nov 14, 2024

I just found out about this website and liked you guys clothing

chels

Site Experience Feedback

Nov 14, 2024

my third time making a purchase, fits true to size and shipping is fast.

Peg

Site Experience Feedback

Oct 29, 2024

everything was good except manufacturing origin is not included.


Post-Delivery Feedback

Nov 14, 2024

Great selection, good quality, and good prices.

Meemee

Site Experience Feedback

Nov 14, 2024

Thank you for your service

Bozo

Post-Delivery Feedback

Nov 14, 2024

Clothing is of good quality and prices were good too.