Cookie's Kids Reviews - 5,094 Review - 8.7/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 85% |
Neutral | 12% | 11% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
6.3 out of 10
Recent Reviews for Cookie's Kids
Showing 161 - 180 of 5,094
Birdy
Site Experience Feedback
Nov 06, 2024
The website is easy to navigate. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tina Bina
Post-Delivery Feedback
Nov 16, 2024
it was great i received my item like 5 days after ordering. item was exactly as shown and i definitely will be ordering again soon before Christmas, my co worker came around to my desk and seen me ordering and he immediately went back his desk and got online and start ordering.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 16, 2024
I made a purchase and clicked also double checked the sizes, you guys sent me a size 4. I contacted costumer service via email within 5 minutes and I did not receive a response. Your costumer service sucks.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 3
- Customer Support: 1
- Full ratings for this review »
T.K.
Post-Delivery Feedback
Nov 15, 2024
The dress I ordered did not meet US size guidelines. I ordered what my granddaughter normally wears, but it was much too small. Additionally, her mother said she didn't think it would fit in a size larger, either, because it seems to have a foreign fit (like we've experienced in other garments).
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
Lots of thanks
Site Experience Feedback
Nov 15, 2024
Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 15, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Annie
Site Experience Feedback
Nov 04, 2024
I appreciate the deals, but there were many items weren't available in sizes I needed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Sky
Site Experience Feedback
Nov 15, 2024
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy customer
Site Experience Feedback
Oct 25, 2024
Great deals and large variety to choose from.Many things that I’m looking for and more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 15, 2024
No issues
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
ahjjharris
Site Experience Feedback
Nov 15, 2024
I'm not sure I understand why there are so many options for the uniforms. They should be easier to filter to find what you're looking for, either by size, or product type, or color. This was the required site to buy uniforms, but was not a smooth process or intuitive user interface.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
A Nicole
Site Experience Feedback
Nov 15, 2024
Had some really great sale prices and tons of products. Name brand too
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ash
Site Experience Feedback
Nov 15, 2024
It was all good so farmers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BEST KEPT SECRET
Site Experience Feedback
Nov 15, 2024
It was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sunty
Site Experience Feedback
Nov 15, 2024
I was have a good deal when shopping on cookies for my son
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jessica
Site Experience Feedback
Nov 14, 2024
I just found out about this website and liked you guys clothing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
chels
Site Experience Feedback
Nov 14, 2024
my third time making a purchase, fits true to size and shipping is fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peg
Site Experience Feedback
Oct 29, 2024
everything was good except manufacturing origin is not included.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peg
Post-Delivery Feedback
Nov 14, 2024
Great selection, good quality, and good prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Meemee
Site Experience Feedback
Nov 14, 2024
Thank you for your service
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bozo
Post-Delivery Feedback
Nov 14, 2024
Clothing is of good quality and prices were good too.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »