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Cookie's Kids Reviews - 5,094 Review - 8.7/10

Nov 27, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%85%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 141 - 160 of 5,094

Blessed

Site Experience Feedback

Nov 18, 2024

Good

Elle

Site Experience Feedback

Nov 18, 2024

Nothing to complain it’s an easy process

Online Shopper

Post-Delivery Feedback

Nov 18, 2024

I ordered a dress on November 8th and it has not arrived yet. I emailed to inquire and have not received a response.

Don85

Site Experience Feedback

Nov 17, 2024

Great products, great prices for children clothing!!

Mandy

Site Experience Feedback

Nov 17, 2024

We’re all good

Tia

Site Experience Feedback

Nov 17, 2024

Great store to shop for lil girls

Lo

Site Experience Feedback

Nov 17, 2024

Some nice products at reasonable prices.

Online Shopper

Site Experience Feedback

Nov 17, 2024

Very good prices , easy check out

jade

Site Experience Feedback

Nov 17, 2024

great deals

Nett

Site Experience Feedback

Nov 17, 2024

Easy to find what I was looking for. Prices are reasonable

Cookies Lover

Site Experience Feedback

Nov 17, 2024

Excellent service.

II

Site Experience Feedback

Nov 17, 2024

Website was easy to navigate, the cart section was hard to add or remove items. Had to keep refreshing my page

Anniesa

Site Experience Feedback

Nov 16, 2024

Good

Online Shopper

Site Experience Feedback

Nov 16, 2024

N/A

Online Shopper

Site Experience Feedback

Nov 16, 2024

I qualified for the free shipping and I put in the code but when it tried to checkout I didn't see the shipping fee being removed??

Rah

Site Experience Feedback

Nov 16, 2024

It’s was great

Vicky

Site Experience Feedback

Nov 16, 2024

Good

Online Shopper

Site Experience Feedback

Nov 16, 2024

The website always has good deals and an amazing selection for kids in all sizes

jen

Site Experience Feedback

Nov 08, 2024

love shopping on deaL ARE BETTER


Post-Delivery Feedback

Nov 16, 2024

love the discounts

Online Shopper

Site Experience Feedback

Nov 16, 2024

I enjoy the picture of the product but I have never purchase anything from you all to say if it is quality. I did not like that you all had a limit to purchasing items. I need to order in bulks