Cookie's Kids Reviews - 5,082 Review - 8.7/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 11% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for Cookie's Kids
Showing 1541 - 1560 of 5,082
Dess
Site Experience Feedback
Aug 21, 2024
Very good quick working website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Xochitl_VR
Site Experience Feedback
Aug 21, 2024
Easy to find everything my kids need at Cookies. Only detail I wasn't able to view each individual item with all their details and the page kept crashing for hours before I could access it to order the uniforms. Other than that LOVE COOKIES!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Munec@416
Site Experience Feedback
Aug 21, 2024
I have been shopping with Cookies for over 20 years. Its my go to store for kids.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Annie
Site Experience Feedback
Aug 21, 2024
website was pretty easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jen
Site Experience Feedback
Aug 21, 2024
Kind of expensive but required for school uniforms
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Moe
Site Experience Feedback
Aug 21, 2024
Easy to use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ty
Site Experience Feedback
Aug 21, 2024
The overall experience was easy to choose from and check out. I don't like that only some shirts have the option to be embroidered. I would rather put the school name on dark colored shirts then to only have Yello as an option. It's more expensive to embroidered and my children may stain the lighter colored shirts.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Ada
Site Experience Feedback
Aug 21, 2024
Muy buena
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Green Apple
Site Experience Feedback
Aug 21, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jackie
Site Experience Feedback
Aug 08, 2024
It was easy to navigate this website to purchase all I needed for my grandson
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jackie
Post-Delivery Feedback
Aug 21, 2024
I love shopping at cookies online but sometimes the sizes seem a little small.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Nessab
Site Experience Feedback
Aug 21, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandy
Site Experience Feedback
Aug 21, 2024
It was a good experience seeing as it was my first time ordering, the prices for shipping may have been a little more expensive than I had imagine but my overall experience wasn't a bad one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
liri
Site Experience Feedback
Aug 21, 2024
its the best it has everything anyone needs.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- Full ratings for this review »
Jan
Site Experience Feedback
Aug 21, 2024
It was very convenient shopping online. The bad part is that some sizes are not available.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Mello
Site Experience Feedback
Aug 21, 2024
The customer service was great, thanks to Jordan for helping to fine my school logo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tiny
Site Experience Feedback
Aug 21, 2024
I’m satisfied with my online experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gee
Site Experience Feedback
Aug 10, 2024
It was great.. Prices were great.. Now I’m waiting for my order so I can order more ..!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gee
Post-Delivery Feedback
Aug 21, 2024
I love the experience I had with you guys and I definitely plan on buying again..! I’m currently about to check out again. Thank you in advance ..!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sob
Site Experience Feedback
Aug 21, 2024
It was honestly very easy to do order the shirts online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sammy4321
Site Experience Feedback
Aug 21, 2024
My overall experience with cookies is always a good one because of the affordable price and different brands to choose from their is price to suit every family budget.Thank you cookies for always providing good services to your customers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shipping costs
Site Experience Feedback
Aug 21, 2024
Shipping over a certain amount should automatically be free, I was giving a 15% coupon just for coming to the site and it also gave a code for free shipping over $75 and i was not allowed to use both that's silly
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
- Full ratings for this review »