Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 30, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1541 - 1560 of 5,082

Dess

Site Experience Feedback

Aug 21, 2024

Very good quick working website

Xochitl_VR

Site Experience Feedback

Aug 21, 2024

Easy to find everything my kids need at Cookies. Only detail I wasn't able to view each individual item with all their details and the page kept crashing for hours before I could access it to order the uniforms. Other than that LOVE COOKIES!

Munec@416

Site Experience Feedback

Aug 21, 2024

I have been shopping with Cookies for over 20 years. Its my go to store for kids.

Annie

Site Experience Feedback

Aug 21, 2024

website was pretty easy to navigate

Jen

Site Experience Feedback

Aug 21, 2024

Kind of expensive but required for school uniforms

Moe

Site Experience Feedback

Aug 21, 2024

Easy to use.

Ty

Site Experience Feedback

Aug 21, 2024

The overall experience was easy to choose from and check out. I don't like that only some shirts have the option to be embroidered. I would rather put the school name on dark colored shirts then to only have Yello as an option. It's more expensive to embroidered and my children may stain the lighter colored shirts.

Ada

Site Experience Feedback

Aug 21, 2024

Muy buena

Green Apple

Site Experience Feedback

Aug 21, 2024

Easy to use

Jackie

Site Experience Feedback

Aug 08, 2024

It was easy to navigate this website to purchase all I needed for my grandson


Post-Delivery Feedback

Aug 21, 2024

I love shopping at cookies online but sometimes the sizes seem a little small.

Nessab

Site Experience Feedback

Aug 21, 2024

It was good

Sandy

Site Experience Feedback

Aug 21, 2024

It was a good experience seeing as it was my first time ordering, the prices for shipping may have been a little more expensive than I had imagine but my overall experience wasn't a bad one.

liri

Site Experience Feedback

Aug 21, 2024

its the best it has everything anyone needs.

Jan

Site Experience Feedback

Aug 21, 2024

It was very convenient shopping online. The bad part is that some sizes are not available.

Mello

Site Experience Feedback

Aug 21, 2024

The customer service was great, thanks to Jordan for helping to fine my school logo

Tiny

Site Experience Feedback

Aug 21, 2024

I’m satisfied with my online experience

Gee

Site Experience Feedback

Aug 10, 2024

It was great.. Prices were great.. Now I’m waiting for my order so I can order more ..!!


Post-Delivery Feedback

Aug 21, 2024

I love the experience I had with you guys and I definitely plan on buying again..! I’m currently about to check out again. Thank you in advance ..!!

Sob

Site Experience Feedback

Aug 21, 2024

It was honestly very easy to do order the shirts online

Sammy4321

Site Experience Feedback

Aug 21, 2024

My overall experience with cookies is always a good one because of the affordable price and different brands to choose from their is price to suit every family budget.Thank you cookies for always providing good services to your customers.

Shipping costs

Site Experience Feedback

Aug 21, 2024

Shipping over a certain amount should automatically be free, I was giving a 15% coupon just for coming to the site and it also gave a code for free shipping over $75 and i was not allowed to use both that's silly