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Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 30, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1581 - 1600 of 5,082

MJ

Site Experience Feedback

Aug 20, 2024

Normally the ordering is always a swift process for me. I’ve never had any issues

Reekz

Site Experience Feedback

Aug 20, 2024

Great shopping experience

Erik

Site Experience Feedback

Aug 20, 2024

Quick

Fanfan

Site Experience Feedback

Aug 20, 2024

I love to shop in cookies store online because is so easy to find all the items you looking for

Ruchi

Site Experience Feedback

Aug 06, 2024

I like this website . Easy to order online items


Post-Delivery Feedback

Aug 20, 2024

It’s very nice . Delivery on time and product quality is good

Suzie

Site Experience Feedback

Aug 20, 2024

Love the updated styles for girls but boys selection is not very don’t like that if you use a promo it deletes free shipping

Maureen

Site Experience Feedback

Aug 03, 2024

Was good

Chris

Site Experience Feedback

Aug 20, 2024

Everything was pretty easy to find, there was a little confusion with the sizing, some things I need are in store and not online but over all, I know what the items I needed looked like in person so it was a quick process for me .

Horus M

Site Experience Feedback

Aug 14, 2024

The website was great but the options were minimal.


Post-Delivery Feedback

Aug 20, 2024

The clothes are name brand & high quality! They first my son perfectly! I definitely recommend cookie’s kids!

Sara

Site Experience Feedback

Aug 12, 2024

No comment this far


Post-Delivery Feedback

Aug 20, 2024

Everything was good

Khoff

Site Experience Feedback

Aug 20, 2024

Hard to navigate. Shipping is a long time. Many items sold out.

LeeLee

Site Experience Feedback

Aug 20, 2024

The website is easy to use and is overall great for me.

Yulia

Site Experience Feedback

Aug 20, 2024

great interactions with the website today

Cookies

Site Experience Feedback

Aug 20, 2024

Good great love it

Online Shopper

Post-Delivery Feedback

Aug 20, 2024

Good product. Size was misleading.

Nic

Site Experience Feedback

Aug 20, 2024

Good site good promotions

Cici

Site Experience Feedback

Aug 20, 2024

It was quick, clear & good deals

sergio

Site Experience Feedback

Aug 20, 2024

every thing went well

Jani

Site Experience Feedback

Aug 19, 2024

Very good prices, and very good quality I really like buying here expecially when is school time ,quality is very good

Tt

Site Experience Feedback

Aug 19, 2024

The overall experience was good and I will continue shopping with cookies as I been have