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Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 30, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1521 - 1540 of 5,082

Halihat

Site Experience Feedback

Aug 22, 2024

It was a great experience Items are very easy to find Easy and appropriate description of designs Fear coupon

Kimmy

Site Experience Feedback

Aug 22, 2024

I had no issues with the site.

Online Shopper

Post-Delivery Feedback

Aug 22, 2024

I never received my order or a way to track my order.

Love

Site Experience Feedback

Aug 22, 2024

Though the tie is a pricy,however other items are moderately priced. Items are very easy to find. I like it here because I always get everything I want for my children here.

Approved

Site Experience Feedback

Aug 22, 2024

It was easy

Angel

Post-Delivery Feedback

Aug 22, 2024

I love cookies inventory, especially shopping for my little one. How to see if I emailed promptly after I placed my order and then received my order within 3 to 4 days after I placed it

Tatii

Site Experience Feedback

Aug 22, 2024

I love cookies I shop for my son all the time

Less

Site Experience Feedback

Aug 22, 2024

Ordering was super easy!

Paty

Site Experience Feedback

Aug 22, 2024

Really fast and easy

Trice

Post-Delivery Feedback

Aug 22, 2024

I been waiting close to two weeks for my order. I had to re school shopping for my son to go to school. I'm so disapointed with this site.

JW

Site Experience Feedback

Aug 22, 2024

User friendly, great discount with promo code

Breezy

Site Experience Feedback

Aug 22, 2024

Great experience quick and easy

Online Shopper

Site Experience Feedback

Aug 22, 2024

Good

trinidimples

Site Experience Feedback

Aug 22, 2024

My son's sizze was unavailable for weeks

DayDay

Site Experience Feedback

Aug 22, 2024

The interactions on todays site was phenomenal .

Michele

Site Experience Feedback

Aug 21, 2024

Great

Ethan Ward

Site Experience Feedback

Aug 21, 2024

It was great, I’m excited to donate these for back to school! Thank you guys!

Sadey

Site Experience Feedback

Aug 21, 2024

Website very easy to use

Online Shopper

Site Experience Feedback

Aug 21, 2024

It was ok

Ash

Site Experience Feedback

Aug 21, 2024

It was smooth