Cookie's Kids Reviews - 5,082 Review - 8.7/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.7 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 11% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for Cookie's Kids
Showing 1501 - 1520 of 5,082
Online Shopper
Site Experience Feedback
Aug 23, 2024
I haven’t experienced anything bad the quality is always great and always arrive on time .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bigcid140
Site Experience Feedback
Aug 22, 2024
Very easy to navigate through. Did not find any coupons or specials.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sammy
Site Experience Feedback
Jul 26, 2024
very good, not much to say at this time until i received these items
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Sammy
Post-Delivery Feedback
Aug 22, 2024
At first everything was ok, ordering and paying for the items was easy. Also the shipment came on time, but 3 pcs in the order wasn't what I ordered. Now I am not please with the company' s return and exchange policy. Because it took me 8 days to get the return lable, and after waiting on the exchange items for other 10 days, I was told only when I called to check on the shipment, I was told that the items are out of stock and I will be getting a refund on my card, I haven't see that transaction up on the time of this servey. So I have to give this section a low rating.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 3
- Customer Support: 4
- Full ratings for this review »
Manal
Site Experience Feedback
Aug 22, 2024
Very Nice and I recommend using but I wish u guys have more backpacks with better quality but other than that everything is great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
MS
Site Experience Feedback
Aug 22, 2024
Great
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Darknlovely
Site Experience Feedback
Aug 12, 2024
Good experience I love the sales
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Darknlovely
Post-Delivery Feedback
Aug 22, 2024
I loved every piece I purchased I’ve gotten nothing but great compliments on all the outfits he wears
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 22, 2024
Easy process, simple checkout procedure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yaya
Site Experience Feedback
Aug 22, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eadeb
Site Experience Feedback
Aug 22, 2024
I wish they had a bigger selection of casual boys clothes that are not sweats or track suits
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Cookie
Site Experience Feedback
Aug 22, 2024
Great! Nothing to change!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eddie
Site Experience Feedback
Aug 22, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Aug 22, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pack
Site Experience Feedback
Aug 22, 2024
Good experience all items available and on sale. Free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 22, 2024
I entered a coupon code I received via email n it did not work n I didn't gt the 15% discount as indicated for signing up...I am very annoyed
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 22, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
K. Moore
Post-Delivery Feedback
Aug 22, 2024
The exchange process is awful. I was told as soon as the items were returned that my new items would be shipped out! They were not shipped out and the return has been at the facility since 8/16! Unfortunately for my scholar he will not have his uniform pants on the first day of school! The woman I s/w on 8/22/24 was also rude & very dismissive!
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 22, 2024
It was a great experience - I was able to purchase all school uniform for the upcoming school year under $250.00
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
C.R.B
Site Experience Feedback
Aug 22, 2024
Site is easy to navigate, prices and selections are great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 22, 2024
very happy with item purchased but realized that i should have ordered earlier as there was very little to choose from in size needed. i would definitely recommend cookies kids to others
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Abby
Site Experience Feedback
Aug 22, 2024
All was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »