Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 30, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1501 - 1520 of 5,082

Online Shopper

Site Experience Feedback

Aug 23, 2024

I haven’t experienced anything bad the quality is always great and always arrive on time .

Bigcid140

Site Experience Feedback

Aug 22, 2024

Very easy to navigate through. Did not find any coupons or specials.

Sammy

Site Experience Feedback

Jul 26, 2024

very good, not much to say at this time until i received these items


Post-Delivery Feedback

Aug 22, 2024

At first everything was ok, ordering and paying for the items was easy. Also the shipment came on time, but 3 pcs in the order wasn't what I ordered. Now I am not please with the company' s return and exchange policy. Because it took me 8 days to get the return lable, and after waiting on the exchange items for other 10 days, I was told only when I called to check on the shipment, I was told that the items are out of stock and I will be getting a refund on my card, I haven't see that transaction up on the time of this servey. So I have to give this section a low rating.

Manal

Site Experience Feedback

Aug 22, 2024

Very Nice and I recommend using but I wish u guys have more backpacks with better quality but other than that everything is great

MS

Site Experience Feedback

Aug 22, 2024

Great

Darknlovely

Site Experience Feedback

Aug 12, 2024

Good experience I love the sales


Post-Delivery Feedback

Aug 22, 2024

I loved every piece I purchased I’ve gotten nothing but great compliments on all the outfits he wears

Online Shopper

Site Experience Feedback

Aug 22, 2024

Easy process, simple checkout procedure

Yaya

Site Experience Feedback

Aug 22, 2024

Good

Eadeb

Site Experience Feedback

Aug 22, 2024

I wish they had a bigger selection of casual boys clothes that are not sweats or track suits

Cookie

Site Experience Feedback

Aug 22, 2024

Great! Nothing to change!

Eddie

Site Experience Feedback

Aug 22, 2024

Easy to use

Alex

Site Experience Feedback

Aug 22, 2024

Good

Pack

Site Experience Feedback

Aug 22, 2024

Good experience all items available and on sale. Free shipping.

Online Shopper

Site Experience Feedback

Aug 22, 2024

I entered a coupon code I received via email n it did not work n I didn't gt the 15% discount as indicated for signing up...I am very annoyed

Online Shopper

Site Experience Feedback

Aug 22, 2024

Good

K. Moore

Post-Delivery Feedback

Aug 22, 2024

The exchange process is awful. I was told as soon as the items were returned that my new items would be shipped out! They were not shipped out and the return has been at the facility since 8/16! Unfortunately for my scholar he will not have his uniform pants on the first day of school! The woman I s/w on 8/22/24 was also rude & very dismissive!

Online Shopper

Site Experience Feedback

Aug 22, 2024

It was a great experience - I was able to purchase all school uniform for the upcoming school year under $250.00

C.R.B

Site Experience Feedback

Aug 22, 2024

Site is easy to navigate, prices and selections are great!

Online Shopper

Post-Delivery Feedback

Aug 22, 2024

very happy with item purchased but realized that i should have ordered earlier as there was very little to choose from in size needed. i would definitely recommend cookies kids to others

Abby

Site Experience Feedback

Aug 22, 2024

All was great