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Cookie's Kids Reviews - 5,082 Review - 8.7/10

Nov 30, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%11%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1461 - 1480 of 5,082

Anna

Post-Delivery Feedback

Aug 24, 2024

Great clothes

Online Shopper

Site Experience Feedback

Aug 24, 2024

y

godsent

Site Experience Feedback

Aug 24, 2024

this was everything that i could of

Online Shopper

Post-Delivery Feedback

Aug 24, 2024

The online experience was good, the only part is when tracking your order you won’t be able to track it.

shy

Site Experience Feedback

Aug 15, 2024

love clothing items some are expensive especially for kids but love store and shipping is exspensive

Tforeign

Site Experience Feedback

Aug 24, 2024

Good service overall

Klyon

Site Experience Feedback

Aug 24, 2024

No problems whatsoever!

Eledy

Site Experience Feedback

Aug 24, 2024

I was able to find what I was looking for with ease.

TayB

Site Experience Feedback

Aug 23, 2024

I am very satisfied with the quality of cookies clothing

Ny

Site Experience Feedback

Aug 23, 2024

I didn't experience any problems.

Donnie

Site Experience Feedback

Aug 23, 2024

Good

Ana

Site Experience Feedback

Aug 23, 2024

Everything is good and really good quality, I love buy in there because I have 2 kids and is hard to find good stuff for them

Online Shopper

Site Experience Feedback

Aug 23, 2024

Very easy to navigate

Jaelyn

Site Experience Feedback

Aug 23, 2024

Pretty easy to maneuver and find what I needed. I found removing an item from the cart somewhat difficult because the place to click to remove, moved but finally got it to work. Hard to explain it.

Victoria

Site Experience Feedback

Aug 23, 2024

the price was a little bit to expensive for only 5 items but overall i am happy and it is easier to shop online

Coolkidz

Site Experience Feedback

Aug 23, 2024

Love it good

Tra

Site Experience Feedback

Aug 23, 2024

Good

Online Shopper

Site Experience Feedback

Aug 23, 2024

It was a good experience. I was happy to complete my purchase, however, I was disappointed I could use both of the "freeship" and "bts clear" promotional code.

Pook

Site Experience Feedback

Aug 23, 2024

Their was no size guide which is a big turn off when buying for children. I have no idea if any of the stuff I purchased will actually fit

Natassia

Site Experience Feedback

Aug 23, 2024

Based on my children's sizes I had to purchase in-store before ordering online to ensure correct sizes and fit as some brands tend to run smaller than others.