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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1101 - 1120 of 5,082

Tamara

Site Experience Feedback

Sep 06, 2024

Website is very easy to navigate, no issues.

Cruz

Site Experience Feedback

Sep 06, 2024

Very nice!!

Lishlish

Site Experience Feedback

Sep 06, 2024

GREAT

De

Site Experience Feedback

Sep 06, 2024

Everything was easy to order and filter to find exactly what I needed.

Belle

Site Experience Feedback

Sep 06, 2024

Website is great search is great however I do wish you offered payment plan options through after pay or Klarna

Bri

Site Experience Feedback

Sep 06, 2024

Was very easy to order my kids logo uniforms

Nana

Site Experience Feedback

Sep 06, 2024

overall a good experience, no issues

Seek14

Site Experience Feedback

Sep 06, 2024

Easy

Betty

Post-Delivery Feedback

Sep 06, 2024

I placed an order on Aug 27 that did not even ship until Sep 5 (a label was created prior but it did not actually ship). When I contacted the chat was told they could not give any further information nor did they have an estimate.

Megan

Site Experience Feedback

Sep 06, 2024

Very good experience awesome clothes love that you have size 18 to 20 for big kids

Rachel

Site Experience Feedback

Sep 06, 2024

It was easy to navigate

JC

Site Experience Feedback

Sep 06, 2024

I had to order uniform with school logo for my son and this website made it fast and easy for me to place the order

Jaiy

Site Experience Feedback

Sep 06, 2024

Should have fast shipping for free option

Online Shopper

Site Experience Feedback

Sep 06, 2024

The shirts stated that the embroidery would be a $5.95 charge, and the embroidery charge was $7 at checkout. The free shipping offer did not apply because I used a marketing offer for adding my contact information. I understand why certain offers can't stack, but you shipping (when purchasing over $150 worth of clothing) should be a stackable discount.

Kay

Site Experience Feedback

Aug 14, 2024

I had a hard time finding my child’s school uniform. But once I found it things went smoothly.

Maddie

Site Experience Feedback

Aug 16, 2024

Great!


Post-Delivery Feedback

Sep 06, 2024

I had a great experience purchasing from this site and will use it again!

Ras

Site Experience Feedback

Sep 06, 2024

Overall good shopping experience, however I was disappointed that I could not apply both the free shipping promo code as well as the discount code that had been emailed to me. I think the free shipping option should be automatically applied and not require a promo code.

Cheryl

Site Experience Feedback

Aug 13, 2024

I had to keep adding my items back in my cart

Online Shopper

Site Experience Feedback

Aug 21, 2024

Malo

jing

Site Experience Feedback

Sep 06, 2024

Very good, it would be even better if the discount can be combined