Cookie's Kids Reviews - 5,082 Review - 8.8/10
2016
Winner
Circle of
Excellence
1 years
Cookie's Kids Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 84% |
Neutral | 12% | 12% |
Negative | 6% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for Cookie's Kids
Showing 1101 - 1120 of 5,082
Tamara
Site Experience Feedback
Sep 06, 2024
Website is very easy to navigate, no issues.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Cruz
Site Experience Feedback
Sep 06, 2024
Very nice!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lishlish
Site Experience Feedback
Sep 06, 2024
GREAT
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
De
Site Experience Feedback
Sep 06, 2024
Everything was easy to order and filter to find exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Belle
Site Experience Feedback
Sep 06, 2024
Website is great search is great however I do wish you offered payment plan options through after pay or Klarna
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bri
Site Experience Feedback
Sep 06, 2024
Was very easy to order my kids logo uniforms
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nana
Site Experience Feedback
Sep 06, 2024
overall a good experience, no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Seek14
Site Experience Feedback
Sep 06, 2024
Easy
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
Betty
Post-Delivery Feedback
Sep 06, 2024
I placed an order on Aug 27 that did not even ship until Sep 5 (a label was created prior but it did not actually ship). When I contacted the chat was told they could not give any further information nor did they have an estimate.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 3
- Full ratings for this review »
Megan
Site Experience Feedback
Sep 06, 2024
Very good experience awesome clothes love that you have size 18 to 20 for big kids
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rachel
Site Experience Feedback
Sep 06, 2024
It was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JC
Site Experience Feedback
Sep 06, 2024
I had to order uniform with school logo for my son and this website made it fast and easy for me to place the order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jaiy
Site Experience Feedback
Sep 06, 2024
Should have fast shipping for free option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 06, 2024
The shirts stated that the embroidery would be a $5.95 charge, and the embroidery charge was $7 at checkout. The free shipping offer did not apply because I used a marketing offer for adding my contact information. I understand why certain offers can't stack, but you shipping (when purchasing over $150 worth of clothing) should be a stackable discount.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Kay
Site Experience Feedback
Aug 14, 2024
I had a hard time finding my child’s school uniform. But once I found it things went smoothly.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Maddie
Site Experience Feedback
Aug 16, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maddie
Post-Delivery Feedback
Sep 06, 2024
I had a great experience purchasing from this site and will use it again!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ras
Site Experience Feedback
Sep 06, 2024
Overall good shopping experience, however I was disappointed that I could not apply both the free shipping promo code as well as the discount code that had been emailed to me. I think the free shipping option should be automatically applied and not require a promo code.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Cheryl
Site Experience Feedback
Aug 13, 2024
I had to keep adding my items back in my cart
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 21, 2024
Malo
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 2
- Full ratings for this review »
jing
Site Experience Feedback
Sep 06, 2024
Very good, it would be even better if the discount can be combined
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »