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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1121 - 1140 of 5,082

Online Shopper

Site Experience Feedback

Sep 06, 2024

Na

Kay

Site Experience Feedback

Sep 05, 2024

Amazing

SAS

Site Experience Feedback

Sep 05, 2024

Good

Tim

Site Experience Feedback

Sep 05, 2024

I believe everything was great

Rdk

Site Experience Feedback

Sep 05, 2024

All interactions were great

SK

Site Experience Feedback

Sep 05, 2024

N/A

TBoyd

Site Experience Feedback

Sep 05, 2024

It was not difficult to use the site but it said certain items were available then it only let me put 1item in my cart. It didn't indicate that only 1 item was available in that size.

LoveMickey

Site Experience Feedback

Sep 05, 2024

It was great. Loved the products and prices. Wish shipping wasn't so expensive! It will probably deter me from making future orders.

Teidra

Site Experience Feedback

Sep 05, 2024

Ok

Kay

Post-Delivery Feedback

Sep 05, 2024

Yes I will recommend cookies for kids they have good quality clothes at a reasonable price thank you 😊

Online Shopper

Site Experience Feedback

Sep 05, 2024

I enjoy the purchase

Shay

Site Experience Feedback

Sep 05, 2024

it was great and easy to find items

Undanair

Site Experience Feedback

Sep 05, 2024

Been shopping at cookies since I had my daughter and now she's in high school so now I shopp there for my son and he's in first grade I love it

Tasha

Site Experience Feedback

Sep 05, 2024

Nothing bad to say about cookies. Been buying stuff from them since I was younger. Now purchasing for my little child.

Joanet

Site Experience Feedback

Sep 05, 2024

none

n/a

Site Experience Feedback

Sep 05, 2024

It was an average experience. Easy to place an order but not much variety.

Online Shopper

Site Experience Feedback

Sep 05, 2024

It was a great experience with placing my order today

Terry

Site Experience Feedback

Sep 05, 2024

Good experience. I’d like to see an availability of more sizes. Other than that, it’s great

Newyork city kid

Site Experience Feedback

Sep 05, 2024

I love cookies kids been shopping here for my son his whole life

WEmadeIT

Site Experience Feedback

Sep 05, 2024

It’s Tha best