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Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1081 - 1100 of 5,082

TMulls

Site Experience Feedback

Aug 22, 2024

I was trying to use my 15% off discount that I received via email but it didn't seem to apply it to my cart when I selected "Activate Offer" in my email. It took me to my cart but the price didn't change. This is only my second time ordering from Cookies for school uniforms and it has been a good experience other than that :)

Branboss

Site Experience Feedback

Sep 08, 2024

It was very easy to find the stuff I was looking to purchase and it has a lot of unique styles of clothing which I liked very much!

LaLa

Site Experience Feedback

Sep 07, 2024

Pleasant experience

TweeGigz

Post-Delivery Feedback

Sep 07, 2024

I feel l Shud receive my 2 day fast delivery refund back being that my shipment package was received much later then l expected on 9/7/24 compared too wat l was told ??? Sincerely Submitted.

Vjvh

Site Experience Feedback

Sep 07, 2024

Hhhh

Kathy

Site Experience Feedback

Sep 07, 2024

I was looking for affordable good quality uniform pants.

Online Shopper

Site Experience Feedback

Sep 07, 2024

I loved the website.I came on the website not too long ago and they sent me the 15 % off. I typed in what I was looking for in the search bar and I found what I needed, headed straight to check out.

Shawn

Site Experience Feedback

Sep 07, 2024

Easy and fast

Online Shopper

Site Experience Feedback

Sep 07, 2024

Excellent experience

Idk

Site Experience Feedback

Sep 07, 2024

It was easy to find stuff for boys

Nini

Site Experience Feedback

Sep 03, 2024

It was good easy to navigate and click on what i need and i like the sales so it works out

Lisa

Site Experience Feedback

Sep 07, 2024

No additional comments

Grammy1

Site Experience Feedback

Sep 07, 2024

Easy access! Great prices! Very good quality! Sizes are always available!

Sammy

Site Experience Feedback

Sep 07, 2024

Use of the website was fairly easy. I used the filter options throughout which was helpful. But the site kept crashing which im not sure if it was my phone or the website itself

Online Shopper

Site Experience Feedback

Sep 06, 2024

Good items purchased happy with

A Holly

Site Experience Feedback

Sep 06, 2024

Everything went smooth

Banik

Site Experience Feedback

Sep 06, 2024

Good i loike their all items

Cyna333**

Site Experience Feedback

Sep 06, 2024

They had exactly what we were looking for. My son loves the cookies brand joggers!

Dee

Site Experience Feedback

Sep 06, 2024

I was expecting free shipping

Ash

Site Experience Feedback

Sep 06, 2024

Very great experience