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Cookie's Kids Reviews - 5,065 Review - 8.8/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1141 - 1160 of 5,065

Hoff

Site Experience Feedback

Sep 04, 2024

It was great

Alisa A.

Site Experience Feedback

Sep 04, 2024

Fair

GeeGee

Site Experience Feedback

Sep 04, 2024

I had a good experience for my first time shopping on this website

Online Shopper

Site Experience Feedback

Sep 04, 2024

It was great

Tree

Site Experience Feedback

Sep 04, 2024

Was hoping to find more boot cut pants for soon

Friendly Website

Site Experience Feedback

Sep 04, 2024

It is very friendly website. I would like to have more information about the size.

Crystal

Site Experience Feedback

Sep 04, 2024

Need more items in a size 8 for boys

School days

Site Experience Feedback

Sep 04, 2024

Easy to Navigate help me find items within my budget which is important as a single mom.

SR

Site Experience Feedback

Sep 04, 2024

I want to benefit from all their promos in one shopping experience. Not just one promotion per purchase.

Great dad

Site Experience Feedback

Sep 04, 2024

I really had fun looking though the site. I would have brought more going to the store.

Online Shopper

Site Experience Feedback

Sep 04, 2024

over all like the site, wish it had a better size guide though

Ttt

Post-Delivery Feedback

Sep 04, 2024

I ordered kids pants sizes 5 and 7 and received adult pants

Smitty

Site Experience Feedback

Sep 04, 2024

Everything was great nothing bad to say about my shopping interaction

MAYI

Site Experience Feedback

Sep 04, 2024

GOOD

April

Site Experience Feedback

Sep 04, 2024

Good

Gracie

Site Experience Feedback

Sep 04, 2024

I believe with the prices you should do free shipping on orders over $75 and allow other promo codes after a certain amount is ordered.

Rose

Site Experience Feedback

Sep 04, 2024

Amazing easy purchase

Online Shopper

Site Experience Feedback

Aug 25, 2024

No issues


Post-Delivery Feedback

Sep 04, 2024

The items took forever to come.

Kingston

Site Experience Feedback

Sep 04, 2024

Love the prices for name brand things. Just wish the site had better pictures of the clothes.

Abid

Site Experience Feedback

Sep 04, 2024

It was easy to order from this website. I ordered uniform for my child.