Home > Apparel & Accessories > Cookie's Kids

Cookie's Kids Reviews - 5,082 Review - 8.8/10

Nov 29, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for Cookie's Kids

Showing 1041 - 1060 of 5,082

Kagz

Site Experience Feedback

Aug 19, 2024

Easy to navigate the website

Julia K.

Site Experience Feedback

Sep 10, 2024

It was hard to activate and use discount code.

Ana

Site Experience Feedback

Sep 10, 2024

I always have a quick and easy expirence using the site and as a busy mom I’m thankful for that. Shopping through Cookies Kids allows me to shop efficiently and save money while providing quality materials for my child. Highly recommend.

Judi

Site Experience Feedback

Jul 23, 2024

It was good I have no complaints it’s jus the shipping why it has to cost so much money for shipping.


Post-Delivery Feedback

Sep 10, 2024

My experience was awesome, I have no complaints

Lynn

Post-Delivery Feedback

Sep 10, 2024

Purchase husky pants was wrong size keep them make shorts out them.

ILI

Site Experience Feedback

Sep 10, 2024

Very good, so fast

Aimee

Site Experience Feedback

Sep 10, 2024

Good

Online Shopper

Post-Delivery Feedback

Sep 10, 2024

I was completely satisfied with my order! I will definitely be ordering again.

Anna

Site Experience Feedback

Aug 31, 2024

The interaction was easy and great!

Buddy

Site Experience Feedback

Sep 10, 2024

First purchase. Was a little surprised at how expensive shipping was

Extremely Satisfied

Site Experience Feedback

Sep 10, 2024

Excellent choice and the website was very user friendly

Odane

Site Experience Feedback

Sep 09, 2024

It was a phenomenal experience and everything was easy to find

Online Shopper

Site Experience Feedback

Sep 09, 2024

What do my nationality have to do with a survey.

Terri

Site Experience Feedback

Sep 09, 2024

When trying to select a school for uniforms the website would slow down so much I couldn't complete the order.

Ace Kannon

Site Experience Feedback

Sep 01, 2024

I have been shopping with cookies for 10+ years for my children and I have loved it


Post-Delivery Feedback

Sep 09, 2024

I have been buying clothes for my children since they were born over 10 years ago from this website. This time it was for my younger daughter and she loves the outfit. Keep her very warm with the fall approaching.

Online Shopper

Site Experience Feedback

Sep 09, 2024

I would prefer to be able to apply multiple discount codes - including the standard free shipping

Kay

Site Experience Feedback

Sep 09, 2024

I love cookies . I prefer online than in store. great finds and great deals

Online Shopper

Site Experience Feedback

Sep 09, 2024

I satisfied purchasing goods from Cookieskids

Shearon

Site Experience Feedback

Sep 09, 2024

Good

Ki

Site Experience Feedback

Sep 09, 2024

Decent transaction aside from not adding my credit to the total amount even though it was over $50 as it stated it would.