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Clinique Reviews - 72,242 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 121 - 140 of 72,242

Farbie

Site Experience Feedback

Nov 26, 2024

It was easy to use

Lelolly

Site Experience Feedback

Nov 26, 2024

It’s a little harder to navigate and see full products if you’re on your phone

pen

Site Experience Feedback

Nov 26, 2024

pretty good, was able to get my deals with much problem

Barrett

Site Experience Feedback

Nov 26, 2024

Excellent details about products and skin information

Mariet

Site Experience Feedback

Nov 26, 2024

User friendly

Sue

Site Experience Feedback

Nov 26, 2024

I had difficulty trying to place my order initially. It took me several tries.

Online Shopper

Site Experience Feedback

Nov 26, 2024

I like the 30% sale!

Happy Customer

Site Experience Feedback

Nov 26, 2024

Website is easy to maneuver and order.

Online Shopper

Site Experience Feedback

Nov 26, 2024

easy and clear

Kate

Site Experience Feedback

Nov 26, 2024

Wonderful sale prices and giveaways. Also love the extra miles from Alaska air

Rigg

Site Experience Feedback

Nov 26, 2024

Had exactly what I needed

Online Shopper

Site Experience Feedback

Nov 26, 2024

Wish there was a place find product recommendations, items that I looked at but didn't buy, in a Save for Later area so that I didn't have to have another live chat or consultation for product recommendations.

CJS

Site Experience Feedback

Nov 26, 2024

Over all a good experience, clear and easy to use

diamond

Site Experience Feedback

Nov 26, 2024

I do not enjoy shopping online. I think it's confusing and difficult to find what I want. When I tried to "chat" with someone to ask for help, the guy couldn't even type a sentence. After trying a few times, he said I needed to call for help. I did call for help and the lady graciously assisted me in finding what I needed.

Missie

Site Experience Feedback

Nov 26, 2024

Honestly the website us terrible. It goes slow and jumps around a lot. Clinique should take a look at Amazon's website it is far superior

J

Site Experience Feedback

Nov 26, 2024

N/A

Claudia

Site Experience Feedback

Nov 26, 2024

Excellent

NARD

Site Experience Feedback

Nov 26, 2024

I was able to quickly find what I was looking for and was able to spot a new product that appealed to me.

Dinora

Site Experience Feedback

Nov 26, 2024

Excellent service, congratulations. They helped me with the things I was looking for, and I really appreciate it.

SB

Site Experience Feedback

Nov 26, 2024

good experience