Clinique Reviews - 72,242 Review - 9.3/10
2014
Winner
Circle of
Excellence
13 years
Clinique Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Clinique
Showing 121 - 140 of 72,242
Farbie
Site Experience Feedback
Nov 26, 2024
It was easy to use
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Lelolly
Site Experience Feedback
Nov 26, 2024
It’s a little harder to navigate and see full products if you’re on your phone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
pen
Site Experience Feedback
Nov 26, 2024
pretty good, was able to get my deals with much problem
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Barrett
Site Experience Feedback
Nov 26, 2024
Excellent details about products and skin information
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mariet
Site Experience Feedback
Nov 26, 2024
User friendly
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Sue
Site Experience Feedback
Nov 26, 2024
I had difficulty trying to place my order initially. It took me several tries.
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
I like the 30% sale!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Happy Customer
Site Experience Feedback
Nov 26, 2024
Website is easy to maneuver and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
easy and clear
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kate
Site Experience Feedback
Nov 26, 2024
Wonderful sale prices and giveaways. Also love the extra miles from Alaska air
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rigg
Site Experience Feedback
Nov 26, 2024
Had exactly what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Wish there was a place find product recommendations, items that I looked at but didn't buy, in a Save for Later area so that I didn't have to have another live chat or consultation for product recommendations.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CJS
Site Experience Feedback
Nov 26, 2024
Over all a good experience, clear and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
diamond
Site Experience Feedback
Nov 26, 2024
I do not enjoy shopping online. I think it's confusing and difficult to find what I want. When I tried to "chat" with someone to ask for help, the guy couldn't even type a sentence. After trying a few times, he said I needed to call for help. I did call for help and the lady graciously assisted me in finding what I needed.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »
Missie
Site Experience Feedback
Nov 26, 2024
Honestly the website us terrible. It goes slow and jumps around a lot. Clinique should take a look at Amazon's website it is far superior
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
J
Site Experience Feedback
Nov 26, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Claudia
Site Experience Feedback
Nov 26, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NARD
Site Experience Feedback
Nov 26, 2024
I was able to quickly find what I was looking for and was able to spot a new product that appealed to me.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Dinora
Site Experience Feedback
Nov 26, 2024
Excellent service, congratulations. They helped me with the things I was looking for, and I really appreciate it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SB
Site Experience Feedback
Nov 26, 2024
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »