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Clinique Reviews - 72,242 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 101 - 120 of 72,242

JC

Site Experience Feedback

Nov 26, 2024

I tried to sign up for the rewards club and was unable to access

Lu Lu

Site Experience Feedback

Nov 26, 2024

Size of product needs to be displayed in product add once you select item before adding to your cart to verify size

Jess

Site Experience Feedback

Nov 26, 2024

thompsonjessica@yahoo.com easy to use

Teany

Site Experience Feedback

Nov 26, 2024

My only concern today is that the Clinique Acne Solutions cleansing foam with 2% salicylic acid that I have used for years, now appears to have just 1.5% salicylic acid. I will try the new product, but i am very concerned it will not be as effective. If it is not, I will have to return it. Chat is not available, as it is after 10 PM EST.

Tuesday

Site Experience Feedback

Nov 26, 2024

Love Clinique products and the online experience.

Hanie

Site Experience Feedback

Nov 26, 2024

I have good experiment when finding the product that I wanna buy. The website loaded quickly. Picture of the product show information clearly. The only thing that need to improve is the appearance of the sale offer. They should be show bigger at the homepage.

Moppet

Site Experience Feedback

Nov 26, 2024

Hate the website. Too slow. Hard to find.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Website seemed kinda buggy to me... initially I had difficulty finding the products that I was looking for.

Online Shopper

Site Experience Feedback

Nov 26, 2024

It was smooth and easy

Online Shopper

Site Experience Feedback

Nov 26, 2024

I appreciate the sales online and ease on the website

Online Shopper

Site Experience Feedback

Nov 26, 2024

Was very easy to navigate

Online Shopper

Site Experience Feedback

Nov 26, 2024

Everything was smooth. I quickly found the exact item I was looking for and there were nice gift set options and holiday discounts.

RK

Site Experience Feedback

Nov 26, 2024

Easy to shop

Online Shopper

Site Experience Feedback

Nov 26, 2024

It was great just such a hard deciding what to get

Happy

Site Experience Feedback

Nov 26, 2024

Good experience

GLO

Site Experience Feedback

Nov 26, 2024

GOOD - EASY TO USE.

Jake

Site Experience Feedback

Nov 26, 2024

Best facial products

Online Shopper

Site Experience Feedback

Nov 26, 2024

Keep offering great deals on duos!

Cristina

Site Experience Feedback

Nov 26, 2024

Buy once a year, love it

Online Shopper

Site Experience Feedback

Nov 26, 2024

Easy and efficient