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Clinique Reviews - 71,624 Review - 9.3/10

Nov 29, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 561 - 580 of 71,624

ShopperLasVegas

Site Experience Feedback

Nov 27, 2024

Great experience. Appreciate the Black Friday sales and ease of checking out with Apple Pay.

Kb

Site Experience Feedback

Nov 27, 2024

Easy to use

Lay

Site Experience Feedback

Nov 27, 2024

I like this product.

Online Shopper

Site Experience Feedback

Nov 27, 2024

It was easy and loved the return of products and the sales for the holidays.

Lexxor

Site Experience Feedback

Nov 27, 2024

It was easy to use. The interaction was slow loading at times, but could have been an internet issue.

Mamae

Site Experience Feedback

Nov 27, 2024

Easy to use

Sue

Site Experience Feedback

Nov 27, 2024

Organized, well designed, and easy to use. Also, the products were cheaper than with other merchants.

Christie

Site Experience Feedback

Nov 27, 2024

I had a great experience

Online Shopper

Site Experience Feedback

Nov 27, 2024

Trying to checkout was not easy and edits to cart before checkout was not available.

Ronald C

Site Experience Feedback

Nov 27, 2024

Easy to find the products I was looking for and wanted to take advantage of discount

Lanie

Site Experience Feedback

Nov 27, 2024

It was a nice easy transaction.

PITA48

Site Experience Feedback

Nov 27, 2024

Utilized website for purchase because of Black Friday discount.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Looking for more travel / mini sizes

Online Shopper

Site Experience Feedback

Nov 27, 2024

Website sucks

KLD

Site Experience Feedback

Nov 27, 2024

I am a repeat customer and found it easy to find what I was looking for. I prefer to come directly to Clinique's own site rather than purchase from a 3rd party retailer.

Agustina

Site Experience Feedback

Nov 27, 2024

It’s not responsible and I hate that it opens the cart every time you add a product. But the offers are great and the products I love

Tony

Post-Delivery Feedback

Nov 27, 2024

I got a great price on a fragrance I love but the online site was really dodgy at the time it kept tossing me out and I would have to start over. It was very frustrating. Could have been the time of night, I don't know. I love "Happy" though so I was glad to finally get my order to go through.

Honey

Site Experience Feedback

Nov 27, 2024

It was a good experience, the person replied quickly and right to the point.

Sandy

Site Experience Feedback

Nov 27, 2024

Website was easy to use

CrazyHappy

Site Experience Feedback

Nov 27, 2024

I love Clinique. I've been using the products since 1989.