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Clinique Reviews - 71,624 Review - 9.3/10

Nov 29, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 601 - 620 of 71,624

JStar21158

Site Experience Feedback

Nov 27, 2024

Super easy to navigate

JnttSwanepoel

Site Experience Feedback

Nov 27, 2024

Quick and easy

Timmom1

Site Experience Feedback

Nov 27, 2024

Quick, easy, and at my door.

Online Shopper

Site Experience Feedback

Nov 27, 2024

I Love it!

Adele

Site Experience Feedback

Nov 27, 2024

some of the dropdowns are annoying to manoeuver

Liz

Site Experience Feedback

Nov 27, 2024

Great products at great prices.

Yoda

Site Experience Feedback

Nov 27, 2024

Only disappointment is product you no longer offer : waterproof eyeliner that you apply with brush. Love when discounts are available as prices are high on everything now a days. Clinique’s is a great product that I have used for 40+ years.

Online Shopper

Site Experience Feedback

Nov 27, 2024

good

Feffie

Site Experience Feedback

Nov 27, 2024

When I would go back from the cart to continue shopping, it would say I had no items in my cart while at the same time showing a number of items on the shopping bag icon.

Online Shopper

Site Experience Feedback

Nov 27, 2024

User experience was seamless

Sam

Site Experience Feedback

Nov 27, 2024

User friendly

Bridge

Site Experience Feedback

Nov 27, 2024

It was good. Good checkout experience.

Naomi

Site Experience Feedback

Nov 27, 2024

Easy to navigate

fscayton

Site Experience Feedback

Nov 27, 2024

no problems looking for the items I was interested in.

Twilk

Site Experience Feedback

Nov 27, 2024

I went to the website for moisturizer and found an awesome deal as always.

50 Something

Site Experience Feedback

Nov 27, 2024

Typically I buy Clinique from a department store, but because of the Black Friday discount that I saw on Facebook, I couldn’t NOT buy it on-line, especially with FREE SHIPPING

Bama

Site Experience Feedback

Nov 27, 2024

Easy to use, and made shopping easy.

HS

Site Experience Feedback

Nov 27, 2024

It's sometimes hard to search because the menu pops up automatically when my mouse hovers over the search bar thus blocking it - which isn't great.

volha

Site Experience Feedback

Nov 27, 2024

works a bit slow but probably due to blacj friday sales

Texan

Site Experience Feedback

Nov 27, 2024

Website was very easy. Ordering procedure also very easy. No problems!