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Clinique Reviews - 71,624 Review - 9.3/10

Nov 29, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 521 - 540 of 71,624

Emma

Site Experience Feedback

Nov 27, 2024

I enjoyed the simple layout of the website that made it easy to navigate. I also liked that the website clearly stated the price of the product before and after the discount so I could see how much I was saving.

DK

Site Experience Feedback

Nov 27, 2024

Very good

Vidya

Site Experience Feedback

Nov 27, 2024

It was awesome. I also like to participate in new product launching and testing

Online Shopper

Site Experience Feedback

Nov 27, 2024

.

Annie

Site Experience Feedback

Nov 27, 2024

A little pricey, discount offers do not apply to a lot of the products

Mary

Site Experience Feedback

Nov 27, 2024

Very easy experience! I usually shop at Sephora but they no longer carry the Clinique makeup I use so I came here. It was super easy and I got a better deal. I love that you made the promos so easy to use. I planned to buy 1 thing but instead quickly increased to 4 of my item

Nancy

Site Experience Feedback

Nov 27, 2024

I love Clinique products. Have been using them for years. Great for my skin.

LAL

Site Experience Feedback

Nov 27, 2024

Very simple and straightforward

Online Shopper

Site Experience Feedback

Nov 27, 2024

It was easy to browse the site, and found the product.

JHH

Site Experience Feedback

Nov 27, 2024

Good experience

Crissy

Site Experience Feedback

Nov 27, 2024

It was fine. I just did not know that the black Friday sale didn’t apply to certain things.

sd

Site Experience Feedback

Nov 27, 2024

I was a little difficult at first because I had to change my password. your site would not take my old one.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Easy to find products and good discounts

jennMidLifeVibes

Site Experience Feedback

Nov 27, 2024

easy to navigate site and straightforward shopping experience

Mel

Site Experience Feedback

Nov 27, 2024

Easy to use

Dee

Site Experience Feedback

Nov 27, 2024

I enjoyed using the website It gave clear images and details about the product plus a good savings.

Online Shopper

Site Experience Feedback

Nov 27, 2024

It was a smooth buying experiment

Nina

Site Experience Feedback

Nov 27, 2024

A product advertised as free with a $100+ purchase was not free when added to the cart.

Coralreefer4201

Site Experience Feedback

Nov 27, 2024

Had to use the website because the app doesnt work. I have a galaxy s22 ultra if that helps, im not sure if every phone has the problem. I can download it but i cant sign in or make an account, so i cant view the products on the app.

Lll

Site Experience Feedback

Nov 27, 2024

Good