Clinique Reviews - 71,624 Review - 9.3/10
2014
Winner
Circle of
Excellence
13 years
Clinique Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Clinique
Showing 581 - 600 of 71,624
AMY
Site Experience Feedback
Nov 27, 2024
WEBSITE VERY EASY TO NAVIGATE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jacki
Site Experience Feedback
Nov 27, 2024
I miss the liquid eye shadow so much - wish it would come back! Also wanted to order the turnaround overnight moisturizer (will this return?) or is there something else that replaced it?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »
CliniqueRCHICK
Site Experience Feedback
Nov 27, 2024
Well my item for bonus kept disappearing so I had to keep going over my purchase again to get the item back in cart and it always showed a price only actually showing free when I checked out. I didn’t like that because it made me uncertain if I was having to pay for the item. For the good points they do have very nice gifts they offer at times free with purchase over certain amount. I seem to always hit that mark. They also have very nice products. That’s most important to me or I wouldn’t spend the money I do there.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hee
Site Experience Feedback
Nov 27, 2024
Orders on line are always easy
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
Some difficulty navigating the site, but I finally found what I was looking for after a couple of tries
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Yona
Site Experience Feedback
Nov 27, 2024
It was a very smooth experience, and the options for discounts and bundles is nice.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Booth
Site Experience Feedback
Nov 27, 2024
No problems except they offered 15% off on shipping and never saw the offer again
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
CNB
Site Experience Feedback
Nov 27, 2024
My only frustration was when an item is placed in shopping cart, I am returned to the top of the listings and have to scroll down to where I left off. Otherwise, great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
A little slow
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
bf
Site Experience Feedback
Nov 27, 2024
I like the shadows they do not crease
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kiki
Site Experience Feedback
Nov 27, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Jennifer
Site Experience Feedback
Nov 27, 2024
The website was frustrating and I did not enjoy using it. I almost gave up LOL - when I moved the mouse, sections that you hovered over would pop up blocking the content underneath. I struggled with using the search feature, I couldn't get into the section to type without losing the window. The images are so BIG and there's a lot of activity with pictures changing. I did not find the experience pleasant. It took me a while to find the clarifying lotion, since i had issues with search feature, and trying to guess what sub-category it was under. I finally just selected skincare and had to scroll through everything. The 'drop-downs' at the top, when you hover over, cover p whatever page you are on, but it's hard to tell that - i would suggest that those menus have a different background color or not the same width of the page. You also cannot click on the name of the menu (such as "Black Friday Specials") to go that page, you have to select something in the menu to view more.
- Overall Rating: 2
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Arod9394
Site Experience Feedback
Nov 27, 2024
It’s an efficient and fast way to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jmoney
Site Experience Feedback
Nov 27, 2024
Got the products I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alina
Site Experience Feedback
Nov 27, 2024
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vj
Site Experience Feedback
Nov 27, 2024
Overall interaction was very good and satisfying
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shan
Site Experience Feedback
Nov 27, 2024
Great deals!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fragrance free
Site Experience Feedback
Nov 27, 2024
Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wowita
Site Experience Feedback
Nov 27, 2024
My shopping experience was excellent. I've used Clinique products at Macy's for years and will continue to do so.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »