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Clinique Reviews - 71,624 Review - 9.3/10

Nov 29, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 581 - 600 of 71,624

AMY

Site Experience Feedback

Nov 27, 2024

WEBSITE VERY EASY TO NAVIGATE

Jacki

Site Experience Feedback

Nov 27, 2024

I miss the liquid eye shadow so much - wish it would come back! Also wanted to order the turnaround overnight moisturizer (will this return?) or is there something else that replaced it?

CliniqueRCHICK

Site Experience Feedback

Nov 27, 2024

Well my item for bonus kept disappearing so I had to keep going over my purchase again to get the item back in cart and it always showed a price only actually showing free when I checked out. I didn’t like that because it made me uncertain if I was having to pay for the item. For the good points they do have very nice gifts they offer at times free with purchase over certain amount. I seem to always hit that mark. They also have very nice products. That’s most important to me or I wouldn’t spend the money I do there.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Great

Hee

Site Experience Feedback

Nov 27, 2024

Orders on line are always easy

Online Shopper

Site Experience Feedback

Nov 27, 2024

Some difficulty navigating the site, but I finally found what I was looking for after a couple of tries

Yona

Site Experience Feedback

Nov 27, 2024

It was a very smooth experience, and the options for discounts and bundles is nice.

Booth

Site Experience Feedback

Nov 27, 2024

No problems except they offered 15% off on shipping and never saw the offer again

CNB

Site Experience Feedback

Nov 27, 2024

My only frustration was when an item is placed in shopping cart, I am returned to the top of the listings and have to scroll down to where I left off. Otherwise, great experience.

Online Shopper

Site Experience Feedback

Nov 27, 2024

A little slow

bf

Site Experience Feedback

Nov 27, 2024

I like the shadows they do not crease

Kiki

Site Experience Feedback

Nov 27, 2024

Good

Jennifer

Site Experience Feedback

Nov 27, 2024

The website was frustrating and I did not enjoy using it. I almost gave up LOL - when I moved the mouse, sections that you hovered over would pop up blocking the content underneath. I struggled with using the search feature, I couldn't get into the section to type without losing the window. The images are so BIG and there's a lot of activity with pictures changing. I did not find the experience pleasant. It took me a while to find the clarifying lotion, since i had issues with search feature, and trying to guess what sub-category it was under. I finally just selected skincare and had to scroll through everything. The 'drop-downs' at the top, when you hover over, cover p whatever page you are on, but it's hard to tell that - i would suggest that those menus have a different background color or not the same width of the page. You also cannot click on the name of the menu (such as "Black Friday Specials") to go that page, you have to select something in the menu to view more.

Arod9394

Site Experience Feedback

Nov 27, 2024

It’s an efficient and fast way to purchase

Jmoney

Site Experience Feedback

Nov 27, 2024

Got the products I needed

Alina

Site Experience Feedback

Nov 27, 2024

Easy to navigate

Vj

Site Experience Feedback

Nov 27, 2024

Overall interaction was very good and satisfying

Shan

Site Experience Feedback

Nov 27, 2024

Great deals!

Fragrance free

Site Experience Feedback

Nov 27, 2024

Good!

Wowita

Site Experience Feedback

Nov 27, 2024

My shopping experience was excellent. I've used Clinique products at Macy's for years and will continue to do so.