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Clinique Reviews - 71,624 Review - 9.3/10

Nov 29, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 541 - 560 of 71,624

Sweetie

Site Experience Feedback

Nov 27, 2024

All good.

roro

Site Experience Feedback

Nov 27, 2024

Easy to find items

girl

Site Experience Feedback

Nov 27, 2024

hard to find the type of lipstick i like finally found but not readily available

Online Shopper

Site Experience Feedback

Nov 27, 2024

Webside wasn't as slow as usual

Lakehouse

Site Experience Feedback

Nov 27, 2024

Easy to use

MD

Site Experience Feedback

Nov 27, 2024

Overall a very positive experience and appreciated not having to input the code promotional code to get further discounts. The bonuses were automatically added to my cart when I reached the certain dollar amount which was all appreciated.

Moohay

Site Experience Feedback

Nov 27, 2024

It was decent. No issue, sometimes it did glitch from adding to cart to returning to shop.

KH

Site Experience Feedback

Nov 27, 2024

It was very easy to use and find what I needed!

Stilts

Site Experience Feedback

Nov 27, 2024

The website is very clear as far as explaining the products . Navigating the checkout is simple .

Annie

Site Experience Feedback

Nov 27, 2024

Not sure if the gift I purchased comes with a makeup bag because it did not specify or list the makeup bag but it was in all the pictures showing the set. Also, wish the set had given the choice of black or brown eye liner and mascara.

hey

Site Experience Feedback

Nov 27, 2024

just ok

Joy

Site Experience Feedback

Nov 27, 2024

Payment was challenging

JAC

Site Experience Feedback

Nov 27, 2024

I have been using Clinique products since my wedding day and that was 47 years ago!!! I had difficulty checking out on my IPad, so I had to use my phone for some reason…???

AGA

Site Experience Feedback

Nov 27, 2024

Beautiful website and great products

Online Shopper

Site Experience Feedback

Nov 27, 2024

Have been using Clinque products for over 50 years.

Crikkit

Site Experience Feedback

Nov 27, 2024

App was easy to use. I quickly found my sister‘s super powder, matte cream with the black Friday discount and special Offer. She wanted A compact for now and one for Christmas. So yay.

Online Shopper

Site Experience Feedback

Nov 27, 2024

I have used Clinique since I was in high school... i had very senstive skin. Almost 50 years later I still use it every single day. I use the EXACT same eye liner I used back in college.. back when you would use the pencil sharpener and love the way it goes on despite the new ones that do not last at all but it is down to a nub so ... no choice but to try the news ones again.

Online Shopper

Site Experience Feedback

Nov 27, 2024

I love Clinique. I appreciate the sales and free gift with lufchasd

Lindsey

Site Experience Feedback

Nov 27, 2024

I clicked on an add from Facebook. I normally buy Clinique products in the store but I saw a good deal on the moisturizer I like with a free gift. The site was easy to use. I had no problems. I was happy with the experience.

Patti

Site Experience Feedback

Nov 27, 2024

Everything was good today sometimes I have trouble with website