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Clinique Reviews - 71,624 Review - 9.3/10

Nov 29, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 501 - 520 of 71,624

Flossy

Site Experience Feedback

Nov 27, 2024

I zip around with no problem!

AKRamirez

Site Experience Feedback

Nov 27, 2024

Website was fine except some pages took longer to load than other pages.

KJH

Site Experience Feedback

Nov 27, 2024

What I was looking for was right up front on the home page, Very easy to buy and check out

DEE TEE

Site Experience Feedback

Nov 27, 2024

Easy to use and checkout process was fast.

Elena

Site Experience Feedback

Nov 27, 2024

Good and fast with a great deal for the holiday

n/a

Site Experience Feedback

Nov 27, 2024

It was difficult to create my account and establish a password.

Randi

Site Experience Feedback

Nov 27, 2024

Try easy yo navigate and find products.

SJN

Site Experience Feedback

Nov 27, 2024

I normally shop at Ulta, but it's cheaper your Clinique directly.

Online Shopper

Site Experience Feedback

Nov 27, 2024

I felt that the website was easy to use to find the products I needed to replenish.

Carol

Site Experience Feedback

Nov 27, 2024

Searching for products using the search feature is very frustrating. The search window jumps all over the place.

Sirra

Site Experience Feedback

Nov 27, 2024

I purchased first time today frim website. I got very good deal.

Tash2405

Site Experience Feedback

Nov 27, 2024

Thank you very much

Online Shopper

Site Experience Feedback

Nov 27, 2024

good

Online Shopper

Site Experience Feedback

Nov 27, 2024

It was good

Hannah

Site Experience Feedback

Nov 27, 2024

Clinique is one of my trusted brands.

Towzer

Site Experience Feedback

Nov 27, 2024

the website pages kept overlapping it was difficult to keep track of where you was at. Otherwise it was ok.

Tracie

Site Experience Feedback

Nov 27, 2024

Easy to use, but could not see why 30% did not apply. Still found great Black Friday deals though!

daleb

Site Experience Feedback

Nov 27, 2024

Easy to use, good discounts and reward program

Sam

Site Experience Feedback

Nov 27, 2024

website was good overall, moving between pages was a little slow at times. LOVE moisture surge products.

Jingsong

Site Experience Feedback

Nov 27, 2024

Met payment problem with Apple Pay, because I used China issued credit cards. Quite satisfied online shopping experience. I like Clinique