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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 481 - 500 of 71,624

UNCMom

Site Experience Feedback

Nov 27, 2024

Sometimes hard to figure out discount code application, and the search feature for products didn't pop up an intuitive search box, but otherwise it was fine.

Reddingreader

Site Experience Feedback

Nov 27, 2024

Very good

Bonusbaby

Site Experience Feedback

Nov 27, 2024

I love Clinique. I’m 61 and I’ve been using since I was16. I’m glad I can order it directly from the company and not have to go to Macy’s.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Works great

Online Shopper

Site Experience Feedback

Nov 27, 2024

Website is not easy to use.

Paige

Site Experience Feedback

Nov 27, 2024

Order would not go through on my phone - had to restart on computer to place order. Overall good process though, lots of great black friday deals!

Online Shopper

Site Experience Feedback

Nov 27, 2024

I've been a Clinque customer for 40yrs! I found this website frustrating. I couldn't find the exact product I was looking for. The search button didn't allow me to type in a product name to search for. Really? If products are no longer available, then say that and make a referral suggestion (i.e. "no longer available, we recommend this...") Honestly, if I weren't so busy today, I would have just given up and gone to my local Macy's where the consultants are GREAT!

Deb

Site Experience Feedback

Nov 27, 2024

Very easy, I was very impressed

Sarah F.

Site Experience Feedback

Nov 27, 2024

It was great - no complaints or suggestions. I usually purchase Clinique from Ulta/Belk, but the sale on the site was much better than the store! Thank you!!

Sahar

Site Experience Feedback

Nov 27, 2024

Was great

Noa

Site Experience Feedback

Nov 27, 2024

Just good!

Italian Goddess

Site Experience Feedback

Nov 27, 2024

Love the deals and the freebies

Jerri

Site Experience Feedback

Nov 27, 2024

Excellent experience. I was able to find everything I needed.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Good

Kristen

Site Experience Feedback

Nov 27, 2024

The site works slow today. I guess it is because the Blackfriday sale.

Chely

Site Experience Feedback

Nov 27, 2024

Great! Easy to navigate and easy checkout

Dhivya

Site Experience Feedback

Nov 27, 2024

Overall good.edit option in checkout was not impressive

TR

Site Experience Feedback

Nov 27, 2024

It was easy to navigate and find the details of the product.

aye

Site Experience Feedback

Nov 27, 2024

i couldn't pay with paypal, but except for that everything was ok

Deb

Site Experience Feedback

Nov 27, 2024

It's my birthday :) and when I signed on and ordered some items I was only given one choice for a birthday bonus -- something I don't use and don't have much interest in. Additionally, having spent some $$ a few months ago only to have my points reset on my enrollment anniversary is disappointing. Benefits of "membership" don't seem very appealing.