Clinique Reviews - 71,624 Review - 9.3/10
2014
Winner
Circle of
Excellence
13 years
Clinique Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Clinique
Showing 481 - 500 of 71,624
UNCMom
Site Experience Feedback
Nov 27, 2024
Sometimes hard to figure out discount code application, and the search feature for products didn't pop up an intuitive search box, but otherwise it was fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Reddingreader
Site Experience Feedback
Nov 27, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bonusbaby
Site Experience Feedback
Nov 27, 2024
I love Clinique. I’m 61 and I’ve been using since I was16. I’m glad I can order it directly from the company and not have to go to Macy’s.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
Works great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
Website is not easy to use.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Paige
Site Experience Feedback
Nov 27, 2024
Order would not go through on my phone - had to restart on computer to place order. Overall good process though, lots of great black friday deals!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
I've been a Clinque customer for 40yrs! I found this website frustrating. I couldn't find the exact product I was looking for. The search button didn't allow me to type in a product name to search for. Really? If products are no longer available, then say that and make a referral suggestion (i.e. "no longer available, we recommend this...") Honestly, if I weren't so busy today, I would have just given up and gone to my local Macy's where the consultants are GREAT!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Nov 27, 2024
Very easy, I was very impressed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sarah F.
Site Experience Feedback
Nov 27, 2024
It was great - no complaints or suggestions. I usually purchase Clinique from Ulta/Belk, but the sale on the site was much better than the store! Thank you!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sahar
Site Experience Feedback
Nov 27, 2024
Was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Noa
Site Experience Feedback
Nov 27, 2024
Just good!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Italian Goddess
Site Experience Feedback
Nov 27, 2024
Love the deals and the freebies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerri
Site Experience Feedback
Nov 27, 2024
Excellent experience. I was able to find everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kristen
Site Experience Feedback
Nov 27, 2024
The site works slow today. I guess it is because the Blackfriday sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Chely
Site Experience Feedback
Nov 27, 2024
Great! Easy to navigate and easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dhivya
Site Experience Feedback
Nov 27, 2024
Overall good.edit option in checkout was not impressive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
TR
Site Experience Feedback
Nov 27, 2024
It was easy to navigate and find the details of the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
aye
Site Experience Feedback
Nov 27, 2024
i couldn't pay with paypal, but except for that everything was ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Nov 27, 2024
It's my birthday :) and when I signed on and ordered some items I was only given one choice for a birthday bonus -- something I don't use and don't have much interest in. Additionally, having spent some $$ a few months ago only to have my points reset on my enrollment anniversary is disappointing. Benefits of "membership" don't seem very appealing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »