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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 461 - 480 of 71,624

Heather

Site Experience Feedback

Nov 27, 2024

Site is east to use and coupon code added automatically

Online Shopper

Site Experience Feedback

Nov 27, 2024

Good but slow to load.

On the Go Gal

Site Experience Feedback

Nov 27, 2024

The Clinique website is the best place to buy Clinique products. With an easy to navigate website, best pricing and super fast shipping, it’s my go to place for all Clinique products.

Lulu P

Site Experience Feedback

Nov 27, 2024

very easy to use

Online Shopper

Site Experience Feedback

Nov 27, 2024

I wish the discounts could be stacked. I had been waiting for a product to be in stock for a long time and took advantage of the holiday discount but didn’t get any benefit from signing up to rewards. I was glad the eyeshadow I’ve been trying to buy for months was finally in stock when a sale was running

MizB

Site Experience Feedback

Nov 27, 2024

Such a great sale on my absolute favorite fragrance, Happy. I used to travel a lot and every time I asked a female flight attendant what fragrance she was wearing because it was so fresh...it was Happy. It's my go to, wear till I die frangrance :)

Ms. Clau

Site Experience Feedback

Nov 27, 2024

My daughter informed me of the sale simply because is our family favor perfume. Proud to shared we are on the 4th generation, our kids named it “ the pleasant memorable perfume.”

Mimi

Site Experience Feedback

Nov 27, 2024

Great product, taking advantage of the sale

Jackie

Site Experience Feedback

Nov 27, 2024

Easy to use

santa fe shopper

Site Experience Feedback

Nov 27, 2024

Hard to find adequate description of product.

JenB

Site Experience Feedback

Nov 27, 2024

Love the products! Every new product I purchase and try, I love!

Taffy

Site Experience Feedback

Nov 27, 2024

EXCELLENT !

Chana

Site Experience Feedback

Nov 27, 2024

The website was very easy to navigate.

J Mike

Site Experience Feedback

Nov 27, 2024

The website is not user friendly or intuitive. The cursor movement is arcan. The search is weird. When you click on it you need to delete it and click on it again. I use the internet to purchase for my employer and presonaly. Your website is the worst I have ever used. It would be good if you gave every item you offer for sale a product or item number so you could just search for it.

GiGi

Site Experience Feedback

Nov 27, 2024

Very easy to use

Lyn

Site Experience Feedback

Nov 27, 2024

I have been using clinque for over 20 years. I love their products.

JB

Site Experience Feedback

Nov 27, 2024

Love that you have integrated Apple Pay - make purchases easier and faster

Betty Lou

Site Experience Feedback

Nov 27, 2024

Quick to navigate to the product I was looking for and great Black Friday discounts!

Laura

Site Experience Feedback

Nov 27, 2024

Super easy to use

Online Shopper

Site Experience Feedback

Nov 27, 2024

Quick and easy. Saved past purchases.