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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 441 - 460 of 71,624

skb

Site Experience Feedback

Nov 27, 2024

Fairly easy to use. Checkout was simple.

Mary

Site Experience Feedback

Nov 27, 2024

I love your facial cleaning products like taking of the day.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Easy to navigate for online purchases

Online Shopper

Site Experience Feedback

Nov 27, 2024

Good

LFlynn

Site Experience Feedback

Nov 27, 2024

Love Clinique. All my makeup is from here. Usually always shopped at Macy's and Ulta. Great online experience.

Great experience!

Site Experience Feedback

Nov 27, 2024

It was easy to follow the website instructions and easy to pay. Love the special offers!

Selena

Site Experience Feedback

Nov 27, 2024

Good experience

clink

Site Experience Feedback

Nov 27, 2024

very good and used chat the last time i was on the site and that was helpful too. Thank you

Online Shopper

Site Experience Feedback

Nov 27, 2024

I had some difficulty with the payment process.

BMM

Site Experience Feedback

Nov 27, 2024

Defaulted to an address I had almost 20 years ago and had to cancel and reorder. Strange, but easily corrected.

Saturn 72

Site Experience Feedback

Nov 27, 2024

I love the annual holiday specials and bonus bags.

MMM

Site Experience Feedback

Nov 27, 2024

I was looking for some lipsticks that I am about to finish, but never find it. I also had a several coupons, but only could use one.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Easy and efficient website

Online Shopper

Site Experience Feedback

Nov 27, 2024

I had no trouble ordering my lipsticks at all.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Details of the product including the quantities.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Very slow

Jaimee

Site Experience Feedback

Nov 27, 2024

Website is user friendly and I particularly love the explanation of what the serums do so I can determine which is the best for me.

SG

Site Experience Feedback

Nov 27, 2024

I had difficulty placing my order, but cleared cache and then it worked.

jose

Site Experience Feedback

Nov 27, 2024

had hard time checking out

Donna

Site Experience Feedback

Nov 27, 2024

All good. Love the sales