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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 421 - 440 of 71,624

Online Shopper

Site Experience Feedback

Nov 27, 2024

Annoyed that the black honey mascara was not eligible for promo code.

Minniesgirl

Site Experience Feedback

Nov 27, 2024

It was problematic this morning. Could not make my purchase. This afternoon it was better

Raspberry fan

Site Experience Feedback

Nov 27, 2024

I like that the discount code was automatically applied

CShute

Site Experience Feedback

Nov 27, 2024

Specials are attractive, but website is hard to navigate when shopping for multiple items.

Easy

Site Experience Feedback

Nov 27, 2024

Very easy

OkieGal

Site Experience Feedback

Nov 27, 2024

The search function wouldn't come up, but I was able to find what I was looking for. Response was a little slow, but I bet it was all those Black Friday sales going on! Specials were wonderful.

Lynn

Site Experience Feedback

Nov 27, 2024

No problems at all.

A cat

Site Experience Feedback

Nov 27, 2024

Good

Online Shopper

Site Experience Feedback

Nov 27, 2024

I prefer buying Clinique products from the Clinique website. There are usually free gifts and things are not out of stock.

TheSueb

Site Experience Feedback

Nov 27, 2024

The website kept on doing a weird pop down thing, and was really frustrating... like an ad takeover, but it was for your product. I'm already here, I don't need a takeover. Also, I kept on getting an error message when I wanted to see my cart, UNTIL I created an account and signed in, then it would take me to the cart no problem.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Enjoy the deals and other reward options.

Online Shopper

Site Experience Feedback

Nov 27, 2024

I had trouble entering the product total to my order. I wanted 1 each and it kept adding 2.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Have used this product for years.

Subhajit

Site Experience Feedback

Nov 27, 2024

Very good

Shawna

Site Experience Feedback

Nov 27, 2024

Absolutely love the products and the ease of the website/order process. Will most definitely be using again.

Angela

Site Experience Feedback

Nov 27, 2024

Wonderful

Online Shopper

Site Experience Feedback

Nov 27, 2024

Customer service at the chat section was not very helpful

Sebastianxbx

Site Experience Feedback

Nov 27, 2024

Ease of use and clear

AreKay

Site Experience Feedback

Nov 27, 2024

Design of the website is good. But the experience checking out was very slow. The website was lagging and slow during checkout. Even though I completed my profile and clicked on the submit, I kept getting the profile page again and again and I had to click on different tabs to get that page away. I made my purchase today on clinic.com using my iPad.

DanielaKerr

Site Experience Feedback

Nov 27, 2024

Good