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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 401 - 420 of 71,624

Online Shopper

Site Experience Feedback

Nov 27, 2024

I took advantage of the Black Friday sale

Sue

Site Experience Feedback

Nov 27, 2024

Love this website. I have recommended it to several of my friends. Products always arrive when promised.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Free gift promotion not working. Have to order it separately. Otherwise, would have been10's.

kky

Site Experience Feedback

Nov 27, 2024

The steps are easy for me to place order.

Online Shopper

Site Experience Feedback

Nov 27, 2024

The order experience is basically good- except it is hard to find product sometimes. Had to figure out the search tool- when I clicked on the magnifying glass nothing appeared to pop up clearly. I later realized I could start typing.

Skin

Site Experience Feedback

Nov 27, 2024

I love the Dramatically Different™ Hydrating Jelly!

Online Shopper

Site Experience Feedback

Nov 27, 2024

great products....my only skin care provider since 1994!!

scatterbrained

Site Experience Feedback

Nov 27, 2024

Overall I would say that my experience was good and I was able to find what I wanted and understand the product well, but at one point the cart specifically crashed and that was frustrating.

Jo

Site Experience Feedback

Nov 27, 2024

I had trouble increasing the quantity. It would only let me go from one to two. I would’ve bought three if it had allowed me to.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Great website & easy to navigate. My birthday gift for Nov 29th birthday was not listed for me to use! I received a note from Clinique on messenger that I could use it with my order,but it is not showing.

Angie

Site Experience Feedback

Nov 27, 2024

None

PBM

Site Experience Feedback

Nov 27, 2024

Happy is a wonderful fragrance and body butter is the best on the market. Easy to order online and good sale prices.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Good

S.M

Site Experience Feedback

Nov 27, 2024

I used my phone and it worked well.

Teresa

Site Experience Feedback

Nov 27, 2024

Great experience!

Kay

Site Experience Feedback

Nov 27, 2024

The website is a bit erratic. Moving the cursor can suddenly put you on another page, or the buttons don't click to the link. When using the pull-downs, moving to choose one of the items under that category closes the pull down.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Fairly easy

Sujit

Site Experience Feedback

Nov 27, 2024

lots of errors on screen and website takes lot of time to load

LisaL

Site Experience Feedback

Nov 27, 2024

Great products. Easy to use website. I knew what I wanted.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Very good experience with product and shopping