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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 381 - 400 of 71,624

Missy

Site Experience Feedback

Nov 27, 2024

It's always so easy to order my favorite products online with Clinique!

Momo

Site Experience Feedback

Nov 27, 2024

Great

Gina

Site Experience Feedback

Nov 27, 2024

Easy process. Also interacted with your staff through chat and they were very knowledge. Thrilled to get 30% off!

Online Shopper

Site Experience Feedback

Nov 27, 2024

I have been purchasing Clinique skin care products for over 12 years now. And I love them.

Maxi

Site Experience Feedback

Nov 27, 2024

It was VERY HARD to place an order and redeem my points with Smart Rewards account.

he

Site Experience Feedback

Nov 27, 2024

good

Lynnellen

Site Experience Feedback

Nov 27, 2024

Ordering was effortless! I was very happy with the 30% off AND a birthday surprise! Great experience! This 69-year-old has worn Clinique since I was 12!!!

DMDY

Site Experience Feedback

Nov 27, 2024

The website was easy to navigate and happy that most my favorite Clinique products were available. Really happy about the good sale. I was disappointed that the hairspray was out of stock. It was out of stock the last time I ordered and it wasn't available at Macy's the last time I checked. I wish they would produce more to keep up with demand. It's a great product. I also was disappointed they discontinued the High Impact lash amplifying serum. It was a great product that really worked. So sad to see it's gone.

Gabby

Site Experience Feedback

Nov 27, 2024

My experience using the Clinique site was great!

becca

Site Experience Feedback

Nov 27, 2024

Purchase was easy to make.Products were good.

Lesa

Site Experience Feedback

Nov 27, 2024

Excellent

Castris23

Site Experience Feedback

Nov 27, 2024

It was easy to navigate overall

Little bear

Site Experience Feedback

Nov 27, 2024

I like Clinique. Great products.

Online Shopper

Site Experience Feedback

Nov 27, 2024

I couldn't find a way to not get gift wrap. $3.00 extra that I did not want.

Mel

Site Experience Feedback

Nov 27, 2024

Overall it was a good experience, could have been better though. There were a few glitches with the checkout cart, and i wish there was a "save for later" option. Or for favorites I wish it showed the heart on the multi-product screen not just the single product screen.

kaybree

Site Experience Feedback

Nov 27, 2024

Great experience today; very user friendly and easy to navigate

Online Shopper

Site Experience Feedback

Nov 27, 2024

easy to use

Megan

Site Experience Feedback

Nov 27, 2024

Such an easy site to use! Free gifts are automatically added to your cart!!!

Smcohill

Site Experience Feedback

Nov 27, 2024

Easy to use

Online Shopper

Site Experience Feedback

Nov 27, 2024

This was just what I was looking for for my granddaughters. I wish I could have purchased more sets. Pricing was perfect.