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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 361 - 380 of 71,624

Online Shopper

Site Experience Feedback

Nov 27, 2024

N/a

Vivian

Site Experience Feedback

Nov 27, 2024

Everything was great

Deb

Site Experience Feedback

Nov 27, 2024

I like that you show the lip colors as they would appear on a model - very helpful.

ted

Site Experience Feedback

Nov 27, 2024

great!

Good Experience

Site Experience Feedback

Nov 27, 2024

I had no issues with finding and selecting my products on the website today although it did take awhile since there are so many products offered.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Easy

Online Shopper

Site Experience Feedback

Nov 27, 2024

I did not like that there was a "technicality" applied to the 30% off black friday deal. I waited a month to order this product on black friday, because I knew it would be on sale, and was disappointed that I did not qualify for the 30% off because it was backordered.

DebW

Site Experience Feedback

Nov 27, 2024

I initially clicked through a Facebook ad, and the experience on mobile was challenging; I could get to the card and click checkout but could not see the button to pay. I ended up going to the site on my computer and then I could see the full screen and the checkout/pay options on the right side

Hector

Site Experience Feedback

Nov 27, 2024

Great products

Online Shopper

Site Experience Feedback

Nov 27, 2024

Good

Online Shopper

Site Experience Feedback

Nov 27, 2024

It was a good experience. Easy to use the site.

Rido

Site Experience Feedback

Nov 27, 2024

Love the product one of my favorite daily lipsticks!

Online Shopper

Site Experience Feedback

Nov 27, 2024

Nice to get products on sale!!!!

Sofi

Site Experience Feedback

Nov 27, 2024

The Clinique website is set up so that finding exactly what I'm looking for is easy. I was able to find their Almost Lipsticks in just the click of a button and I was surprised to see how low of a price I was able to get with the numerous discounts Clinique is offering!

Online Shopper

Site Experience Feedback

Nov 27, 2024

ApplePay is so convenient

Ana

Site Experience Feedback

Nov 27, 2024

I have a good experience every time I shop. Thank you.

Karen

Site Experience Feedback

Nov 27, 2024

It went well

B

Site Experience Feedback

Nov 27, 2024

Easy to navigate. Clear descriptions. Signing up for the rewards program was a little difficult. Loaded to a blank page multiple times.

girlmom

Site Experience Feedback

Nov 27, 2024

All together was a great experience and easy to get offers as they were added automatically.

Shellykay60

Site Experience Feedback

Nov 27, 2024

The website information is exceptional.