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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 341 - 360 of 71,624

Veena

Site Experience Feedback

Nov 27, 2024

It was very good experience

Florida

Site Experience Feedback

Nov 27, 2024

Good

Bee

Site Experience Feedback

Nov 27, 2024

Clinique has great products. The website is easy to navigate. They are also advertising great specials for the holidays. Now is a great time to purchase some stocking stuffers!

No thank you

Site Experience Feedback

Nov 27, 2024

Good experience with Clinique, a quality company with beautiful products.

Dee

Site Experience Feedback

Nov 27, 2024

Easy to find what you need.

TammyS

Site Experience Feedback

Nov 27, 2024

This is the best sale I’ve seen so far on a lotion that I love.

Nellie

Site Experience Feedback

Nov 27, 2024

I usually buy at this time of year

Nancy

Site Experience Feedback

Nov 27, 2024

The website is fine and works well.

Tbsswt

Site Experience Feedback

Nov 27, 2024

No complaints. Easy to use. Code was auto applied.

AAA

Site Experience Feedback

Nov 27, 2024

this is my 1st purchase. hope forthe best.

T

Site Experience Feedback

Nov 27, 2024

I have never had any problems with an online order. Always happy with the items I receive.

Joy

Site Experience Feedback

Nov 27, 2024

Great sales!

Online Shopper

Site Experience Feedback

Nov 27, 2024

It does not want to let you checkout..

Rams

Site Experience Feedback

Nov 27, 2024

had an easy experience, but apple pay was not working

Staci

Site Experience Feedback

Nov 27, 2024

I was happy with how quickly I was able to sign in, check out, see my points, etc. and that the promotional discount was automatically applied to my order for me.

Lisa

Site Experience Feedback

Nov 27, 2024

Great

Jen B

Site Experience Feedback

Nov 27, 2024

The website was easy to search and navigate, found products at a great deal for Black Friday, easy to check-out, free shipping

Ace

Site Experience Feedback

Nov 27, 2024

Good experience, slower than I’d like but that probably due to high traffic

Makeup

Site Experience Feedback

Nov 27, 2024

Check-out was confusing

Ro

Site Experience Feedback

Nov 27, 2024

The website is difficult to use. Especially when changing my order before checking out.