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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 321 - 340 of 71,624

Nikki

Site Experience Feedback

Nov 27, 2024

I have to wait and see if produt is delivered fast and in good condition

Cricket

Site Experience Feedback

Nov 27, 2024

As the years go by (many!!!) I am not as thrown by the shopping experience on line. I particularly enjoy shopping at Thanksgiving time because I get to celebrate my birthday this way ! ).

Cirila

Site Experience Feedback

Nov 27, 2024

I love Clinique because I’m allergic to other products. Clinique is the best.

Melissa

Site Experience Feedback

Nov 27, 2024

Good products

Dry face

Site Experience Feedback

Nov 27, 2024

To hold back, it is easy to loose your place where I was shopping

Online Shopper

Site Experience Feedback

Nov 27, 2024

pretty good, strong repsonse

Dp

Site Experience Feedback

Nov 27, 2024

NA

Online Shopper

Site Experience Feedback

Nov 27, 2024

It’s hard to reduce the total number of a product

Gwe

Site Experience Feedback

Nov 27, 2024

I love black honey lipstick

MV

Site Experience Feedback

Nov 27, 2024

Had a good experience and the website is easy to navigate. Great deals as well.

Dee

Site Experience Feedback

Nov 27, 2024

Used Chat to locate product and confirm it was what I wanted. Very pleased with this feature. Two recommendations though: 1 post something immediately after customer submits a question. I waited about a minute, and re-typed my request before I heard anything. Secondly, the chat window overlayed my order screen rendering the order details unseen.

Sissy

Site Experience Feedback

Nov 27, 2024

Very good!

K

Site Experience Feedback

Nov 27, 2024

I love Clinique! My skin feels amazing.

A C

Site Experience Feedback

Nov 27, 2024

We’ll see when the product arrives

B

Site Experience Feedback

Nov 27, 2024

It was ok. Need to make search easier

Online Shopper

Site Experience Feedback

Nov 27, 2024

All good.

Jae

Site Experience Feedback

Nov 27, 2024

I absolutely love the black honey almost lipstick! It is the most stunning color on every skin tone!

Aleza

Site Experience Feedback

Nov 27, 2024

Very friendly website and easy to find the products and information to finish the purchase.

Online Shopper

Site Experience Feedback

Nov 27, 2024

It kept saying this address was deleted and saying cart was empty. Took a bit to process order.

Online Shopper

Site Experience Feedback

Nov 27, 2024

It was a great experience.