Clinique Reviews - 71,624 Review - 9.3/10
2014
Winner
Circle of
Excellence
13 years
Clinique Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Clinique
Showing 321 - 340 of 71,624
Nikki
Site Experience Feedback
Nov 27, 2024
I have to wait and see if produt is delivered fast and in good condition
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- Full ratings for this review »
Cricket
Site Experience Feedback
Nov 27, 2024
As the years go by (many!!!) I am not as thrown by the shopping experience on line. I particularly enjoy shopping at Thanksgiving time because I get to celebrate my birthday this way ! ).
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cirila
Site Experience Feedback
Nov 27, 2024
I love Clinique because I’m allergic to other products. Clinique is the best.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Melissa
Site Experience Feedback
Nov 27, 2024
Good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dry face
Site Experience Feedback
Nov 27, 2024
To hold back, it is easy to loose your place where I was shopping
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
pretty good, strong repsonse
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »
Dp
Site Experience Feedback
Nov 27, 2024
NA
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
It’s hard to reduce the total number of a product
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Gwe
Site Experience Feedback
Nov 27, 2024
I love black honey lipstick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MV
Site Experience Feedback
Nov 27, 2024
Had a good experience and the website is easy to navigate. Great deals as well.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Dee
Site Experience Feedback
Nov 27, 2024
Used Chat to locate product and confirm it was what I wanted. Very pleased with this feature. Two recommendations though: 1 post something immediately after customer submits a question. I waited about a minute, and re-typed my request before I heard anything. Secondly, the chat window overlayed my order screen rendering the order details unseen.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Sissy
Site Experience Feedback
Nov 27, 2024
Very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
K
Site Experience Feedback
Nov 27, 2024
I love Clinique! My skin feels amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
A C
Site Experience Feedback
Nov 27, 2024
We’ll see when the product arrives
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
B
Site Experience Feedback
Nov 27, 2024
It was ok. Need to make search easier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
All good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Jae
Site Experience Feedback
Nov 27, 2024
I absolutely love the black honey almost lipstick! It is the most stunning color on every skin tone!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aleza
Site Experience Feedback
Nov 27, 2024
Very friendly website and easy to find the products and information to finish the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
It kept saying this address was deleted and saying cart was empty. Took a bit to process order.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 27, 2024
It was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »