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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 301 - 320 of 71,624

Marley&Me

Site Experience Feedback

Nov 27, 2024

I hope prices become a little more affordable as I have a friend who uses clinique as well but she complains about pricing too. We love clinique when it is budget friendly

MaryM

Site Experience Feedback

Nov 27, 2024

It was ok

Andra

Site Experience Feedback

Nov 27, 2024

I love Clinique!

Sofi

Site Experience Feedback

Nov 27, 2024

The eye palettes do not have the colors I was looking for. It would be great to have an option where the customer can build her own palettes

Malu

Site Experience Feedback

Nov 27, 2024

Easy to navigate, easy checkout

Pam

Site Experience Feedback

Nov 27, 2024

It was good

frankie

Site Experience Feedback

Nov 27, 2024

good sale

Liv

Site Experience Feedback

Nov 27, 2024

It was easy to find what i was looking for

Ten

Site Experience Feedback

Nov 27, 2024

Easy to browse

Matt

Site Experience Feedback

Nov 27, 2024

Very easy to use

Jen

Site Experience Feedback

Nov 27, 2024

I did not have any issues

Shopper

Site Experience Feedback

Nov 27, 2024

Fine

Online Shopper

Site Experience Feedback

Nov 27, 2024

I was unable to order anything from the website via my iphone for two days. Finally got on my computer to complete order.

G

Site Experience Feedback

Nov 27, 2024

The website could be a bit slow, especially when removing an item from your bag.

Online Shopper

Site Experience Feedback

Nov 27, 2024

The prompt to sign up and join came up several times. I just wanted to get past it and order.

Bball mom

Site Experience Feedback

Nov 27, 2024

Was disappointed that you no longer have the water activated eye liner. The reviews for product you replaced it with were not good so no purchase. Will have to find somewhere else when my current supply runs out.

Kelley3

Site Experience Feedback

Nov 27, 2024

Easy to use.

CarleneS

Site Experience Feedback

Nov 27, 2024

Was great

janet

Site Experience Feedback

Nov 27, 2024

good

Online Shopper

Site Experience Feedback

Nov 27, 2024

Very good