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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 281 - 300 of 71,624

Jodi

Site Experience Feedback

Nov 27, 2024

The website is easily accessible.

Pink

Site Experience Feedback

Nov 27, 2024

It went Great!

Ashley C

Site Experience Feedback

Nov 27, 2024

I had a great shopping experience and found the black honey product I was looking for for less that half price!

raven

Site Experience Feedback

Nov 27, 2024

the website is easy to use and I had no problems looking up the product i was looking for.

Ali

Site Experience Feedback

Nov 27, 2024

Amazinggg

Cheryl

Site Experience Feedback

Nov 27, 2024

Overall experience was good

Gmo

Site Experience Feedback

Nov 27, 2024

Very informative

Kristin

Site Experience Feedback

Nov 27, 2024

I was able to find what I was looking for a few new products to try. But, I wasn’t able to get the free gift after the 30% code was applied, which was a disappointment.

DEB

Site Experience Feedback

Nov 27, 2024

Have been using this product for years.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Ease of ordering and sale prices brought me to the site today

Loyal customer

Site Experience Feedback

Nov 27, 2024

Very quick good advertising of promotions

Cait

Site Experience Feedback

Nov 27, 2024

Excited to try products good sales

Online Shopper

Site Experience Feedback

Nov 27, 2024

Good product.

Jersey Girl

Site Experience Feedback

Nov 27, 2024

Excellent

Heather

Site Experience Feedback

Nov 27, 2024

Everything worked really well, except the Search function disappeared when I clicked on the search area. But when I clicked on Chat, the person on the chat was VERY helpful and offered to do all sorts of things! So this has been a very positive experience, as it always is with Clinique -- bravo! Happy Thanksgiving, and God bless!

MW

Site Experience Feedback

Nov 27, 2024

Website was good. I find what i needed, and then some, with ease

C C

Site Experience Feedback

Nov 27, 2024

i liked that you saved my cart

An

Site Experience Feedback

Nov 27, 2024

Check out was 10x too long

Online Shopper

Site Experience Feedback

Nov 27, 2024

Very happy with website!!

Online Shopper

Site Experience Feedback

Nov 27, 2024

Really easy to navigate