Home > Health & Beauty > Clinique

Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 261 - 280 of 71,624

Vicki

Site Experience Feedback

Nov 27, 2024

I always like 30% off sales and free shipping!

Michele

Site Experience Feedback

Nov 27, 2024

Easy to use!

Carol

Site Experience Feedback

Nov 27, 2024

I was able to easily locate the items I was looking for. The descriptions of the products along with their sizes was clear.

Yadira

Site Experience Feedback

Nov 27, 2024

Hard to add multiple items to the order but easy check out process

CM

Site Experience Feedback

Nov 27, 2024

Easy to find everything, and unlike other retailers that sell the stuff, nothing was out of stock! Great Black Friday deal also and the special deal wasn't hard to apply.

Kate

Site Experience Feedback

Nov 27, 2024

Like the products.

sunny

Site Experience Feedback

Nov 27, 2024

very good! easy and quick process!

Mom of 2

Site Experience Feedback

Nov 27, 2024

I've had success with Clinique and usually find myself going back to them time and time again.

CF

Site Experience Feedback

Nov 27, 2024

I would like more description of different skin types, so I know I am buying the right cleaners. Apple Pay was giving me trouble, I would prefer to just put my credit card info in.

Kathy A

Site Experience Feedback

Nov 27, 2024

It was easy.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Good experience

Currin10

Site Experience Feedback

Nov 27, 2024

I found it very easy to use and no trouble at all

SummerSkies2

Site Experience Feedback

Nov 27, 2024

I tried placing an order through the online site and when I got to delivery it kept saying my info was wrong and I called the 800 number and she sent me a link. Unfortunately, I wanted to pay with Afterpay and told her that but with the link it wouldn’t work. I then went back to the site and ordered and it still wouldn’t work. I finally went to through the Afterpay site and my order went through. It was ridiculous but I love the products so I would do it again.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Good

Ruta

Site Experience Feedback

Nov 27, 2024

Everything is ok

CatMac

Site Experience Feedback

Nov 27, 2024

Love the discounted gift sets, free shipping, rewards

joyful29

Site Experience Feedback

Nov 27, 2024

The search icon didn't work using Firefox.

Roxavill

Site Experience Feedback

Nov 27, 2024

Excellent

elcompanies

Site Experience Feedback

Nov 27, 2024

Works better than the RX's

Juu

Site Experience Feedback

Nov 27, 2024

Not sure why can’t redeem first time discount