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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 241 - 260 of 71,624

Little Bo Peep

Site Experience Feedback

Nov 27, 2024

Love Clinique! Your products work so well with my skin. I’d recommend over and over to anyone!

Bunny

Site Experience Feedback

Nov 27, 2024

The web design is very impressive with product layout images, clear and easy to choose products according to needs.

Online Shopper

Site Experience Feedback

Nov 27, 2024

It's a very easy website to navigate through. I had no issues at all.

Katie

Site Experience Feedback

Nov 27, 2024

Easy to navigate sales.

Katie

Site Experience Feedback

Nov 27, 2024

I found the app very easy to use. No complaints.

JJ67

Site Experience Feedback

Nov 27, 2024

The site was well organized and very user friendly. Product information was very helpful.

Online Shopper

Site Experience Feedback

Nov 27, 2024

Great and easy

Online Shopper

Site Experience Feedback

Nov 27, 2024

The website struggles to load and is overall pretty slow. I was able to complete my order but it could have been better

Miky

Site Experience Feedback

Nov 27, 2024

I appreciated that things were well marked and easy to pick through. The details in description helped to make sure I knew what I was purchasing.

MA

Site Experience Feedback

Nov 27, 2024

Loved the Black Friday deals!

Online Shopper

Site Experience Feedback

Nov 27, 2024

Website was easy to use

EmilyfromBrooklyn

Site Experience Feedback

Nov 27, 2024

Site took a while to load when I typed in what I wanted in search. I thought it was an annoying pop up though it may be my internet being slow. However, once it loaded, I found what I needed quickly. Also like the upselling lol - I didn’t know even better also had the radical dark spot corrector.

Jnemesis

Site Experience Feedback

Nov 27, 2024

Simple to navigate and purchase what I was looking for.

Sunshine

Site Experience Feedback

Nov 27, 2024

Everything was great

Online Shopper

Site Experience Feedback

Nov 27, 2024

Very good

Online Shopper

Site Experience Feedback

Nov 27, 2024

Goog

Kins

Site Experience Feedback

Nov 27, 2024

Great Black Friday deals

derbycrash

Site Experience Feedback

Nov 27, 2024

disappointed that I could not remove the free gift from my cart.

Mona

Site Experience Feedback

Nov 27, 2024

I am able to find the products that I need with ease. The website was a bit slow in downloading.

Addy

Site Experience Feedback

Nov 27, 2024

Always an excellent product and experience. Everything was straightforward and easy. I found what I wanted at a great price and made my purchase.