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Clinique Reviews - 71,624 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 221 - 240 of 71,624

Christine

Site Experience Feedback

Nov 27, 2024

Great site, easy to maneuver

JKing

Site Experience Feedback

Nov 27, 2024

Overall good experience used cash back app so I saved money

Monica A

Site Experience Feedback

Nov 27, 2024

Great Black Friday deals! A little tricky to find exactly what you needed and the magnifying glass was not working, but I managed to find what I needed at a great price.

Nasrin

Site Experience Feedback

Nov 27, 2024

Everything was good. Products were easy to track and find. Thank you.

Judy

Site Experience Feedback

Nov 27, 2024

Everything was great, great prices also.

Chrissy

Site Experience Feedback

Nov 27, 2024

Easy to navigate- been using Clinique for 20 plus years but always bought at a brick and mortar. I couldn’t find a make-up item of Clinique’s but will check Ulta. Also love the 30% off

Blich

Site Experience Feedback

Nov 27, 2024

Navigating discount code

Dr.C.

Site Experience Feedback

Nov 09, 2024

Overall very satisfied.

Sandwichjoe

Site Experience Feedback

Nov 27, 2024

N/a

Jdell

Site Experience Feedback

Nov 27, 2024

The website was a little slow but overall fine.

KimR

Site Experience Feedback

Nov 27, 2024

Great deals and excellent products!

Tinu

Site Experience Feedback

Nov 27, 2024

Excellent product

Kris

Site Experience Feedback

Nov 27, 2024

The site was easy to navigate, I just think it’s ridiculous that my foundation has raised to $39 over the years. I’ve been using Clinique for over 20 years, but I may need to start shopping around.

Julie Rowe

Site Experience Feedback

Nov 27, 2024

The overall experience was good. I think it would’ve been helpful to have a variety of skin tones showing different make up in the pictures.

Cathy58

Site Experience Feedback

Nov 27, 2024

Ordering on website was really easy.

Annie

Site Experience Feedback

Nov 27, 2024

can't tell the size of the product by browsing on main page for quick shop. I need to click the product to see the size.

LakefrontWA

Site Experience Feedback

Nov 27, 2024

great chat interaction with blair. ability to return as we search for the right color first foundation for daughter is so helpful.

Shannon

Site Experience Feedback

Nov 27, 2024

Good experience- hard to find moisture surge intense

JD

Site Experience Feedback

Nov 27, 2024

great!

nananana

Site Experience Feedback

Nov 27, 2024

When browsing, the page is a little jumpy, ie, I'll be looking at a screen and suddenly it will load more images and things will change position. Other than that, everything looks fine.