Clinique Reviews - 71,624 Review - 9.3/10
2014
Winner
Circle of
Excellence
13 years
Clinique Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Clinique
Showing 221 - 240 of 71,624
Christine
Site Experience Feedback
Nov 27, 2024
Great site, easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JKing
Site Experience Feedback
Nov 27, 2024
Overall good experience used cash back app so I saved money
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Monica A
Site Experience Feedback
Nov 27, 2024
Great Black Friday deals! A little tricky to find exactly what you needed and the magnifying glass was not working, but I managed to find what I needed at a great price.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Nasrin
Site Experience Feedback
Nov 27, 2024
Everything was good. Products were easy to track and find. Thank you.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Judy
Site Experience Feedback
Nov 27, 2024
Everything was great, great prices also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chrissy
Site Experience Feedback
Nov 27, 2024
Easy to navigate- been using Clinique for 20 plus years but always bought at a brick and mortar. I couldn’t find a make-up item of Clinique’s but will check Ulta. Also love the 30% off
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blich
Site Experience Feedback
Nov 27, 2024
Navigating discount code
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr.C.
Site Experience Feedback
Nov 09, 2024
Overall very satisfied.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandwichjoe
Site Experience Feedback
Nov 27, 2024
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »
Jdell
Site Experience Feedback
Nov 27, 2024
The website was a little slow but overall fine.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
KimR
Site Experience Feedback
Nov 27, 2024
Great deals and excellent products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tinu
Site Experience Feedback
Nov 27, 2024
Excellent product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kris
Site Experience Feedback
Nov 27, 2024
The site was easy to navigate, I just think it’s ridiculous that my foundation has raised to $39 over the years. I’ve been using Clinique for over 20 years, but I may need to start shopping around.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Julie Rowe
Site Experience Feedback
Nov 27, 2024
The overall experience was good. I think it would’ve been helpful to have a variety of skin tones showing different make up in the pictures.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cathy58
Site Experience Feedback
Nov 27, 2024
Ordering on website was really easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Annie
Site Experience Feedback
Nov 27, 2024
can't tell the size of the product by browsing on main page for quick shop. I need to click the product to see the size.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
LakefrontWA
Site Experience Feedback
Nov 27, 2024
great chat interaction with blair. ability to return as we search for the right color first foundation for daughter is so helpful.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Shannon
Site Experience Feedback
Nov 27, 2024
Good experience- hard to find moisture surge intense
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JD
Site Experience Feedback
Nov 27, 2024
great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nananana
Site Experience Feedback
Nov 27, 2024
When browsing, the page is a little jumpy, ie, I'll be looking at a screen and suddenly it will load more images and things will change position. Other than that, everything looks fine.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »