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Clinique Reviews - 70,626 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 201 - 220 of 70,626

Kelly

Site Experience Feedback

Nov 26, 2024

It was easy to navigate back and forth between sales and offers for bargain hunting.

Bee

Site Experience Feedback

Nov 26, 2024

I got my favorite Clinique products at a small discount and with free shipping but was disappointed that I could not get the free gift set or samples. The kit of favorite Clinique products was the main reason I was ordering. I think for a Black Friday deal, I should have got the reward, too.

Mayberry

Site Experience Feedback

Nov 26, 2024

Very easy to order and pay. Great offer!

cmo

Site Experience Feedback

Nov 26, 2024

It was a Black Friday discount.

Zoe

Site Experience Feedback

Nov 26, 2024

Very easy

Jenni Luna

Site Experience Feedback

Nov 26, 2024

It was amazing, accessible, efficient.

Ray D.

Site Experience Feedback

Nov 26, 2024

Super easy experience. I do wish there were more options for Mens products though. Clinique seems to be the only products that my skin can use for positive Results

Online Shopper

Site Experience Feedback

Nov 26, 2024

Easy to use and great Black Friday sale.

Hiro

Site Experience Feedback

Nov 26, 2024

Very user freindly and easy to find and shop.

Online Shopper

Site Experience Feedback

Nov 26, 2024

website kept spinning - took a long time

KG

Site Experience Feedback

Nov 26, 2024

The site is clunky at times, scrolling through product images it jumps around a lot. Lao when signing in it always goes to “update” personal info, which isn’t necessary every time I log in.

ana pau

Site Experience Feedback

Nov 26, 2024

i loved the discounts and variety they have online

Anne

Site Experience Feedback

Nov 26, 2024

Me and my girls loved it!

KM

Site Experience Feedback

Nov 26, 2024

Checkout was not connected to my Shopify which I like to use.

Myself

Site Experience Feedback

Nov 26, 2024

It was slow to load but otherwise good

viki

Site Experience Feedback

Nov 26, 2024

none

Ava

Site Experience Feedback

Nov 26, 2024

Very straight forward, sleek design

PS

Site Experience Feedback

Nov 26, 2024

The site worked well

Eric

Site Experience Feedback

Nov 26, 2024

I think over all the purchase is easy and good, but the site should be updated, it is to slow and takes huge RAM on my laptop which makes me want to close this tap. I also want to be able to use Paypal on this site and if you could have a combo set for day/ night use that would be better, and also special discount for those combo.

Lottame

Site Experience Feedback

Nov 26, 2024

Always appreciate Clinique products and have used for decades! Very happy with the 30% off sitewide Black Friday special! Fantastic! Thank you Clinique for fabulous products!