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Clinique Reviews - 70,626 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 181 - 200 of 70,626

Flawless

Site Experience Feedback

Nov 26, 2024

I have been using Clinique for a long time now. This is the only product that does not irritate my skin since I have a sensitive skin. I love all of Clinique's products since they are fragrance free and does not have any chemicals that can irritate your skin. The website is very user friendly. I can find the stuff I need easily and its very straight forward.

Bizman39

Site Experience Feedback

Nov 26, 2024

Good and easy to use. I like that it auto applies the discounts

SK

Site Experience Feedback

Nov 26, 2024

Good discount offered

Marie B

Site Experience Feedback

Nov 26, 2024

I was happy to get some of my favorite products at a reduced price but so disappointed not to get the free gift set of favorite Clinique items considering this is supposed to be a Black Friday outstanding deal. I could have ordered from Dillards and get free shipping anytime plus a free gift or at least some samples. This was really not as nice of experience as shopping somewhere else. I do like moisture surge moisturizer, spray and mask very much, and I would have to drive an hour to shop for Clinique . That is the only reason I am ordering online…especially since I am 83 years old.

SUZIEQ7

Site Experience Feedback

Nov 26, 2024

Great discount,Looks great, easy to find what I was looking for

Anna07

Site Experience Feedback

Nov 26, 2024

Easy to use website

Online Shopper

Site Experience Feedback

Nov 26, 2024

Easy navigation

B

Site Experience Feedback

Nov 26, 2024

Overall satisfied

Kira

Site Experience Feedback

Nov 26, 2024

Feels good in general

RJS

Site Experience Feedback

Nov 26, 2024

Very easy to navigate

Jeb

Site Experience Feedback

Nov 26, 2024

Loved the great sale and ease of ordering

PattyG

Site Experience Feedback

Nov 26, 2024

Website moves slowly and is often hard to use. Checkout process often gets hung up and then I need to start again. The customer service bot is not very helpful-prefer to talk to someone.

Doj

Site Experience Feedback

Nov 26, 2024

Very good product. Excellent sale price.

Yara

Site Experience Feedback

Nov 26, 2024

The site is easy and clear to navigate.All actions related to the purchase of goods, after I put it in the basket, are consistent, simple and clear. There are no unnecessary actions.

E

Site Experience Feedback

Nov 26, 2024

Website experience was fine. I didn’t enjoy not getting discount on travel size product. Also, I am very upset to find that you are using cancer causing ingredients in your dramatically different moisturizer. Unfortunately I have to continue to use it as it’s so far the only moisturizer I am not allergic to. I wish you would fix this

JAM

Site Experience Feedback

Nov 26, 2024

It was OK

PATTID

Site Experience Feedback

Nov 26, 2024

love the 30% discount, free shipping, had the products

Vivi

Site Experience Feedback

Nov 26, 2024

The website’s checkout indicated that the 30% wouldn’t apply to the already 50% off item. I figured that it wouldn’t apply, but it’s helpful to include that info in red to prevent confusion and I appreciate it. More info is better than none. Thank you.

GinnyLu

Site Experience Feedback

Nov 26, 2024

Easy to find items I was looking for.

MJ

Site Experience Feedback

Nov 26, 2024

couldn't find the sonic system head that I was looking for - disappointed that some products seem to disappear from the website every so often