Clinique Reviews - 70,626 Review - 9.3/10
2014
Winner
Circle of
Excellence
13 years
Clinique Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Clinique
Showing 181 - 200 of 70,626
Flawless
Site Experience Feedback
Nov 26, 2024
I have been using Clinique for a long time now. This is the only product that does not irritate my skin since I have a sensitive skin. I love all of Clinique's products since they are fragrance free and does not have any chemicals that can irritate your skin. The website is very user friendly. I can find the stuff I need easily and its very straight forward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bizman39
Site Experience Feedback
Nov 26, 2024
Good and easy to use. I like that it auto applies the discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SK
Site Experience Feedback
Nov 26, 2024
Good discount offered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marie B
Site Experience Feedback
Nov 26, 2024
I was happy to get some of my favorite products at a reduced price but so disappointed not to get the free gift set of favorite Clinique items considering this is supposed to be a Black Friday outstanding deal. I could have ordered from Dillards and get free shipping anytime plus a free gift or at least some samples. This was really not as nice of experience as shopping somewhere else. I do like moisture surge moisturizer, spray and mask very much, and I would have to drive an hour to shop for Clinique . That is the only reason I am ordering online…especially since I am 83 years old.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
SUZIEQ7
Site Experience Feedback
Nov 26, 2024
Great discount,Looks great, easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anna07
Site Experience Feedback
Nov 26, 2024
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Easy navigation
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
B
Site Experience Feedback
Nov 26, 2024
Overall satisfied
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kira
Site Experience Feedback
Nov 26, 2024
Feels good in general
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RJS
Site Experience Feedback
Nov 26, 2024
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeb
Site Experience Feedback
Nov 26, 2024
Loved the great sale and ease of ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PattyG
Site Experience Feedback
Nov 26, 2024
Website moves slowly and is often hard to use. Checkout process often gets hung up and then I need to start again. The customer service bot is not very helpful-prefer to talk to someone.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Doj
Site Experience Feedback
Nov 26, 2024
Very good product. Excellent sale price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yara
Site Experience Feedback
Nov 26, 2024
The site is easy and clear to navigate.All actions related to the purchase of goods, after I put it in the basket, are consistent, simple and clear. There are no unnecessary actions.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
E
Site Experience Feedback
Nov 26, 2024
Website experience was fine. I didn’t enjoy not getting discount on travel size product. Also, I am very upset to find that you are using cancer causing ingredients in your dramatically different moisturizer. Unfortunately I have to continue to use it as it’s so far the only moisturizer I am not allergic to. I wish you would fix this
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 2
- Full ratings for this review »
JAM
Site Experience Feedback
Nov 26, 2024
It was OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PATTID
Site Experience Feedback
Nov 26, 2024
love the 30% discount, free shipping, had the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vivi
Site Experience Feedback
Nov 26, 2024
The website’s checkout indicated that the 30% wouldn’t apply to the already 50% off item. I figured that it wouldn’t apply, but it’s helpful to include that info in red to prevent confusion and I appreciate it. More info is better than none. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
GinnyLu
Site Experience Feedback
Nov 26, 2024
Easy to find items I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
MJ
Site Experience Feedback
Nov 26, 2024
couldn't find the sonic system head that I was looking for - disappointed that some products seem to disappear from the website every so often
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »