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Clinique Reviews - 72,242 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 161 - 180 of 72,242

Jan

Site Experience Feedback

Nov 26, 2024

Easy to use

Online Shopper

Site Experience Feedback

Nov 26, 2024

My cart emptied right before I went to check out so I had to find everything and put it back in the cart. I’m ordering from my phone, and the layout of recapping my order in the cart was a little wonky.

Fari

Site Experience Feedback

Nov 26, 2024

I like it but It could be more user friendly and design better.

FG

Site Experience Feedback

Nov 26, 2024

easy to use

PJ

Site Experience Feedback

Nov 26, 2024

Always enjoy a discount and free gift.

Meg6

Site Experience Feedback

Nov 26, 2024

Something was wrong with Apple Pay, so I had to use my Credit Card.

Gian

Site Experience Feedback

Nov 26, 2024

I love Clinique I'm a loyal fan

Natalie

Site Experience Feedback

Nov 26, 2024

I love how easy it is to find my products and all the extra incentives that Clinique offers! The fact that they partner up with American Airlines so i can shop, save AND earn miles is a win win!

Cookie

Site Experience Feedback

Nov 26, 2024

I found it very helpful for what I was looking fir

BJ

Site Experience Feedback

Nov 26, 2024

Thank you for the discount. It helps me to keep ordering my favorite products. Love Clinque!

Momoftwins

Site Experience Feedback

Nov 26, 2024

Good experience overall. Promo options were a little hard to understand.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Ease of site

Mar

Site Experience Feedback

Nov 26, 2024

Excelentes productos, pero de costo elevado, aprovecho de comprar en estas fechas por sus descuentos.

LIZ

Site Experience Feedback

Nov 26, 2024

VERY EASY TO USE

Online Shopper

Site Experience Feedback

Nov 26, 2024

Easy to find what I want

Laura

Site Experience Feedback

Nov 26, 2024

Fine but products have gone up too much in price

Clinique Best

Site Experience Feedback

Nov 26, 2024

It's good

Lulu

Site Experience Feedback

Nov 26, 2024

It was slow for some reason . I had to punch checkout 3 or 4 times to get past paying with PayPal.

Jan

Site Experience Feedback

Nov 26, 2024

like on-line since we have become limited in our travel.

Sue

Site Experience Feedback

Nov 26, 2024

Easy to navigate the website.