Clinique Reviews - 72,242 Review - 9.3/10
2014
Winner
Circle of
Excellence
13 years
Clinique Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Clinique
Showing 141 - 160 of 72,242
NBS115
Site Experience Feedback
Nov 26, 2024
It is difficult to find the products I regularly purchase based on how they are categorized on the website. I go to my previous purchase and get an itemized list of what I previously purchased. The products are nicely described and displayed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mimi
Site Experience Feedback
Nov 26, 2024
The site was easy to browse, and I quickly found the products I needed. Very satisfied with the purchasing process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Basak
Site Experience Feedback
Nov 26, 2024
Its very high quality experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Kat
Site Experience Feedback
Nov 26, 2024
Very easy and explanatory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Thought it was hard to search
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anj
Site Experience Feedback
Nov 26, 2024
My first order I had to return, the foundation was too much. It was full coverage which I didn’t realize was so much. I would be nice to have an area to help pick which foundation is best for me.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Clinique is more reliable and it is not allergic for me. The price opportunity was awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nicole
Site Experience Feedback
Nov 26, 2024
Very wonderful website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryan
Site Experience Feedback
Nov 26, 2024
Overall good interaction with the site. As a man who doesn’t know a lot about skincare, I wish there was a little more educational literature about the basic steps and products needed to care for your skin. I’m trying to improve my regimen and would appreciate better guidance.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
elcy
Site Experience Feedback
Nov 26, 2024
great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Clinique Aka Christmas Budda Elf
Site Experience Feedback
Nov 26, 2024
Shopping for Christmas on Clinique website was a breeze. Easy to navigate, no worries, done in minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Easy to use. Nice sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
The overall experience is good. Sometimes the ability to find something can be a little difficult and overwhelmiong.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Slow
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Panda819
Site Experience Feedback
Nov 26, 2024
Sluggish. Always have issues trying to checkout using PayPal. Never connects, so I have to use a credit card instead.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Beans
Site Experience Feedback
Nov 26, 2024
Website wasn’t the greatest to navigate.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
Rainbow
Site Experience Feedback
Nov 26, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frustrated but love this product
Site Experience Feedback
Nov 26, 2024
Took a very long time to jump through hoops to get codes to work and get payment to process
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
nogo11
Site Experience Feedback
Nov 26, 2024
I found items cheaper with better discounts on other websites. the discount code message said it was applied but it wasn't. I appreciate the free gifts.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »