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Clinique Reviews - 72,242 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 141 - 160 of 72,242

NBS115

Site Experience Feedback

Nov 26, 2024

It is difficult to find the products I regularly purchase based on how they are categorized on the website. I go to my previous purchase and get an itemized list of what I previously purchased. The products are nicely described and displayed.

Mimi

Site Experience Feedback

Nov 26, 2024

The site was easy to browse, and I quickly found the products I needed. Very satisfied with the purchasing process.

Basak

Site Experience Feedback

Nov 26, 2024

Its very high quality experience

Kat

Site Experience Feedback

Nov 26, 2024

Very easy and explanatory

Online Shopper

Site Experience Feedback

Nov 26, 2024

Thought it was hard to search

Anj

Site Experience Feedback

Nov 26, 2024

My first order I had to return, the foundation was too much. It was full coverage which I didn’t realize was so much. I would be nice to have an area to help pick which foundation is best for me.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Clinique is more reliable and it is not allergic for me. The price opportunity was awesome

Nicole

Site Experience Feedback

Nov 26, 2024

Very wonderful website!

Ryan

Site Experience Feedback

Nov 26, 2024

Overall good interaction with the site. As a man who doesn’t know a lot about skincare, I wish there was a little more educational literature about the basic steps and products needed to care for your skin. I’m trying to improve my regimen and would appreciate better guidance.

elcy

Site Experience Feedback

Nov 26, 2024

great experience.

Online Shopper

Site Experience Feedback

Nov 26, 2024

It was good

Clinique Aka Christmas Budda Elf

Site Experience Feedback

Nov 26, 2024

Shopping for Christmas on Clinique website was a breeze. Easy to navigate, no worries, done in minutes.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Easy to use. Nice sale

Online Shopper

Site Experience Feedback

Nov 26, 2024

The overall experience is good. Sometimes the ability to find something can be a little difficult and overwhelmiong.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Slow

Panda819

Site Experience Feedback

Nov 26, 2024

Sluggish. Always have issues trying to checkout using PayPal. Never connects, so I have to use a credit card instead.

Beans

Site Experience Feedback

Nov 26, 2024

Website wasn’t the greatest to navigate.

Rainbow

Site Experience Feedback

Nov 26, 2024

Good

Frustrated but love this product

Site Experience Feedback

Nov 26, 2024

Took a very long time to jump through hoops to get codes to work and get payment to process

nogo11

Site Experience Feedback

Nov 26, 2024

I found items cheaper with better discounts on other websites. the discount code message said it was applied but it wasn't. I appreciate the free gifts.