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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 29, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 961 - 980 of 26,812

Horses

Site Experience Feedback

Nov 20, 2024

I loved the options for each product I looked at. I was having a hard time with the descriptions of brushes not giving full descriptions.

Online Shopper

Site Experience Feedback

Oct 25, 2024

Great variety

Dutch

Site Experience Feedback

Nov 06, 2024

It was easy. First time I ever ordered with Chick's discount saddlery

Siggy

Site Experience Feedback

Nov 20, 2024

This site is easy to navigate thank you for the easy access and you had large pony size blanket which is very hard to find.

CPfarm

Site Experience Feedback

Nov 11, 2024

Very pleasant take no time to find what I want. Check out is easy.


Post-Delivery Feedback

Nov 20, 2024

I bought a turn out blanket. This is the second time I have bought from Chick's and again very pleased with it. Service is great and easy to buy from. Products are always excellent and long lasting.

Aly

Site Experience Feedback

Nov 20, 2024

Great

Blueberry

Site Experience Feedback

Nov 19, 2024

The shipping charges are too high. I also wish you had other payment options. Additionally, you never send me any coupons even though I order somewhat regularly.

Cin

Site Experience Feedback

Nov 19, 2024

Very good

Onetime

Site Experience Feedback

Nov 19, 2024

Great website

Online Shopper

Site Experience Feedback

Nov 19, 2024

Great

Ali

Site Experience Feedback

Nov 19, 2024

Was good. Found what I was look for in my price range.

Country Momma

Site Experience Feedback

Nov 19, 2024

I love ordering from Chick's. Website is easy to use. I've purchased from them for years and am always satisfied with the price and quality

J

Site Experience Feedback

Nov 19, 2024

All is well

Online Shopper

Site Experience Feedback

Nov 19, 2024

Great prices but things I was able to get the year prior or no longer available. Shipping is much higher than other sites

prince

Site Experience Feedback

Nov 19, 2024

thank you

Brownie

Site Experience Feedback

Nov 19, 2024

It was good

Nessa

Site Experience Feedback

Nov 19, 2024

Good prices, website easy to use. Only complaint was a lot of things were out of stock

Winkclan

Site Experience Feedback

Nov 19, 2024

Easy to ude

Online Shopper

Site Experience Feedback

Nov 19, 2024

Highly satisfied

kellie

Site Experience Feedback

Nov 19, 2024

i love this website